Shanequa Council
Ridgeville
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
Nanobebe US
05.2021 - Current
- Order processing: Reviewing customer orders, verifying inventory availability, processing order changes and cancellations
- Shipping Coordination: Scheduling pick-ups, selecting carriers, and creating shipping labels based on the most efficient and cost-effective method
- Shipment Tracking: Monitoring shipment status, tracking delivery dates, and updating customers on any delays or issues
- Packing and labeling: Ensuring proper packaging and labeling of goods to comply with shipping regulations and prevent damage
- Problem-solving: Identifying and resolving shipping-related issues, including discrepancies or damages
- Communication: Communicating with customers, internal departments, and carriers regarding order status, shipping updates, and any concerns
- Create and confirm transportation orders to ensure delivery of the shipments to the final customer
- Prepares, controls, and distributes all required import documents to counterparts such as carrier, consignee, and suppliers and follow up on responses from counterparts and finalizes validation of required documents
- Follows-up on shipment status in the Import area; identifies incidents and ensures resolution of incidents
- Supports customer service with customer returns for refunds or replacements
Administrative Assistant
Auto Chlor System
04.2018 - 01.2021
- Assist in all account's payable transactions
- Order all office supplies
- Receive and process all incoming customer service calls
- Dispatch Technicians service work orders
- Keep Track of the location of mobile units
- Relay information to technicians from customers
- Prepare and process all monthly invoices and email customers
- Accounts receivable department process payments, posting data and entry collection
- Data entry of all billing and payment information into the Company's banking system
- Mail processing
- Record and respond to all overnight customer service-related calls
Assistant Manager
Auto money Title Loans
06.2015 - 04.2018
- Ensure each customer receives outstanding service by establishing a friendly environment, through pleasant greetings and acknowledging title loan related concerns
- Handling and distribution of large cash sums
- Processed and dispersed all title loan payments
- Demonstrate professional customer service and knowledge of all transactions
- Assisted in developing effective business strategies to improve sales, attract customers, and support new and existing accounts
- Meet company standards for monthly goals
- Keep updated clientele contact information
Education
High School Diploma -
Colleton County High School
Walterboro, SC05.2004
Skills
- Document management
- Shipment tracking
- Shipping coordination
- Customer service
- Data entry
- Scheduling management
- Order processing
- Customer invoicing
- Vendor relations
- Logistics coordination
Languages
English
Native or Bilingual
Timeline
Operations Coordinator
Nanobebe US
05.2021 - Current
Administrative Assistant
Auto Chlor System
04.2018 - 01.2021
Assistant Manager
Auto money Title Loans
06.2015 - 04.2018
High School Diploma -
Colleton County High School
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