Shanese Sherman
Georgetown
Summary
Dynamic entrepreneur with a proven track record at Bleu Phire Ink, excelling in operations management and exceptional customer service. Leveraged problem-solving skills to enhance client satisfaction and loyalty. Successfully implemented marketing strategies, boosting brand visibility by 30%. Adept at multi-tasking and inventory management, ensuring efficient workflow and high-quality service delivery.
Overview
2027
2027
years of professional experience
Work History
Owner/Operator
Bleu Phire Ink
Georgetown, SC
2013 - Current
- Designed and implemented innovative tattoo designs tailored to client preferences.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Cultivated strong customer relationships, enhancing client satisfaction and loyalty.
- Oversaw inventory management, optimizing stock levels to meet demand without excess waste.
- Developed marketing strategies leveraging social media platforms to increase brand visibility.
- Streamlined appointment scheduling process, improving client booking efficiency by utilizing software tools.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
Private Chef
Hidden Treasure
Georgetown, SC
2020 - 2021
- Prepared diverse menus tailored to client preferences and dietary restrictions.
- Sourced high-quality ingredients from local markets and suppliers.
- Ensured kitchen sanitation and adherence to food safety regulations.
- Coordinated meal schedules with clients for optimal dining experiences.
- Prepared high-quality meals for clients with diverse palates, emphasizing the use of fresh, local ingredients.
Hairstylist
Self Employed Services
Georgetown, SC
2012 - 2024
- Provided personalized hair consultations to assess client preferences and needs.
- Executed various cutting, coloring, and styling techniques for diverse clientele.
- Maintained cleanliness and organization of salon tools and workstations.
- Developed effective marketing strategies to attract new clients through social media.
- Managed appointment scheduling to optimize service delivery and client satisfaction.
- Cultivated long-term relationships with clients by offering tailored hair care advice.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Delivery Driver
DoorDash
Charleston, SC
2020 - 2020
- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Navigated efficiently using GPS tools to optimize delivery routes and minimize wait times.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained vehicle cleanliness and functionality, adhering to safety regulations during operations.
- Adapted quickly to changing schedules and workload demands while maintaining service quality.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Sales Associate
American Eagle Outfitters, Inc
Brooklyn, NY
02.2013 - 2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
UGG
Brooklyn, NY
2013 - 2014
- Participated in training new staff on operational procedures and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Food Lion
Pawleys Island, SC
2012 - 2013
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Processed transactions accurately using point-of-sale system to ensure efficient check-out experience.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Provided support during peak hours, adapting quickly to changing customer needs and demands.
- Implemented promotional displays to attract customer attention and boost sales visibility.
Education
Entrepreneurship
Ashford University
San Diego, CAHigh School Diploma -
Waccamaw High School
Pawleys Island, SCSkills
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Sales expertise
- Operations management
- Inventory management
Timeline
Sales Associate
American Eagle Outfitters, Inc
02.2013 - 2014
Owner/Operator
Bleu Phire Ink
2013 - Current
Private Chef
Hidden Treasure
2020 - 2021
Hairstylist
Self Employed Services
2012 - 2024
Delivery Driver
DoorDash
2020 - 2020
Sales Associate
UGG
2013 - 2014
Sales Associate
Food Lion
2012 - 2013
Entrepreneurship
Ashford University
High School Diploma -
Waccamaw High School