Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanice Mitchell

Charleston,SC

Summary

Dynamic and detail-oriented professional with a proven track record of delivering exceptional customer support and driving sales success. Expertise in Quality Assurance and Project Management enhances service quality and operational efficiency. Committed to leveraging analytical skills and a results-driven mindset to foster continuous improvement and exceed client expectations. Passionate about contributing to a collaborative team environment that prioritizes excellence in service delivery.

Overview

22
22
years of professional experience

Work History

Quality Assurance Manager

Charleston County School District
10.2020 - Current
  • Manage the district’s custodial program, encompassing over 9,000,000 sq ft, over 80 facilities and an annual budget of over $16,000,000 while maintaining a focus on the district’s Mission and Strategic Plan
  • Manage the solid waste program for CCSD and the two vendors responsible, while leading the execution of food waste and recycling collection programs with school staff.
  • Lead multiple vendors in providing consistent services to keep school facilities healthy, safe, and clean for students.
  • Develop change orders and annual increases for various contracts within procurement guidelines
  • Develop the district’s quality inspection program for Custodial, Landscaping, Playgrounds, and Stormwater.
  • Accomplishments: Generated more than $38,000.00 on average per quarter and exceeded $100,000 in total generated sales revenue in one fiscal year
  • Trained staff on best practices for quality assessment and improvement processes.
  • Developed and implemented quality assurance protocols to ensure compliance with educational standards.

Account Manager

The Budd Group
08.2019 - 09.2020
  • Consistently generate more than $9,500 in sales monthly and utilize skills as an effective communicator to develop and maintain excellent client and customer rapport to sustain mutually beneficial relationships
  • Perform daily QA inspections in the Sales Force Program at all accounts
  • Establish coverage for after hours programs/events in CCSD Facilities
  • Apply keen attention to detail in anticipating and identifying client needs and communicating operational progress, while customizing programs based on specifications and unique client needs
  • Manage 7 CCSD schools with annual custodial budgets of over $1,000,000
  • Provide excellent communication with Administration, staff, employees, and community members
  • Accomplishments: Generated more than $38,000.00 on average per quarter and exceeded $100,000 in total generated sales revenue in one fiscal year

Account Manager

SSC Service Solutions
06.2013 - 08.2019
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.

Correctional Officer

South Carolina Dept. of Corrections
12.2011 - 06.2013
  • Responsibly supervised over 150 inmates in housing units and securely monitored those segregated for administrative or punitive measures
  • Instructed inmates to maintain housekeeping and sanitation standards throughout unit
  • Accurately maintained the master inmate location counts, setup and receive inmate counts
  • Initiated and participated in search of inmate recreation areas, work areas, and housing units to prevent the introduction of contraband items
  • Actively monitored alarm systems to direct any unauthorized entries into protected areas; while noting and following up on any unusual behavior.

Supervisor

Deborah's Commercial Cleaning Service
07.2007 - 11.2011
  • Maintain and improve customer satisfaction
  • Good communication skill with fluent oral and professional written English
  • Managing labor and supply budgets
  • Developing and maintaining professional working relationships with building contacts
  • Manage and maintain facility management tasks as assigned
  • Supervises, schedules, and assigns the cleaning staff in the daily interior cleaning of the building
  • Organized, self-starter and self-motivated

Crew Member

McDonald's
11.2003 - 06.2007
  • Assisted in training new crew members on operational procedures and best practices.
  • Collaborated with team members to maintain a smooth workflow during peak hours.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.

Education

Bachelor of Science - English

Benedict College
Columbia, SC
05.2010

Skills

  • Problem Solving
  • Presentations
  • Policy reinforcement
  • Performance metrics
  • Data analysis
  • Project management

Timeline

Quality Assurance Manager

Charleston County School District
10.2020 - Current

Account Manager

The Budd Group
08.2019 - 09.2020

Account Manager

SSC Service Solutions
06.2013 - 08.2019

Correctional Officer

South Carolina Dept. of Corrections
12.2011 - 06.2013

Supervisor

Deborah's Commercial Cleaning Service
07.2007 - 11.2011

Crew Member

McDonald's
11.2003 - 06.2007

Bachelor of Science - English

Benedict College

Similar Profiles

CREATE PROFILE
Shanice Mitchell