Shanice Parker
Summerville
Summary
Dedicated Case Manager skilled in client advocacy and community resource navigation. Committed to enhancing client access to housing options while maintaining confidentiality and fostering teamwork. Returning to the workforce after an extensive health sabbatical.
Overview
14
14
years of professional experience
Work History
Housing Case Manager
One80 Place
Charleston, SC
01.2022 - 06.2022
- Conducted comprehensive assessments to identify client needs and housing options.
- Coordinated with local service providers to enhance resource access for clients.
- Maintained accurate case records and documentation in compliance with organizational standards.
- Advocated for clients' rights and needs within community resources and services networks.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
Family Center Housing Navigator
One80 Place
Charleston, SC
06.2019 - 01.2022
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Facilitated communication between residents and management to address concerns promptly.
- Documented incidents and maintained accurate records of resident interactions and issues.
- Implemented strategies to improve resident engagement and community involvement initiatives.
- Trained new staff on housing policies, procedures, and emergency protocols effectively.
Case Manager
Florence Crittenton Programs of South Carolina
Charleston, SC
09.2014 - 05.2019
- Assessed client needs and developed tailored service plans to promote individual growth and well-being.
- Coordinated resources and services among community partners to enhance client support networks.
- Monitored client progress and adjusted care plans based on ongoing evaluations and feedback.
- Facilitated workshops and group sessions to educate clients on life skills and available resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Case Manager
North Area Health Department (WIC Program)
North Charleston, SC
12.2011 - 07.2014
- Educated families on nutrition, breastfeeding, and resources available through the WIC program.
- Monitored client progress and adjusted support strategies to optimize outcomes.
- Led outreach initiatives to increase program participation within underserved communities.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Correctional Officer
South Carolina Department Of Corrections (Leiber CI)
Ridgeville, SC
01.2008 - 12.2011
- Supervised inmate populations to maintain safety and security within facility.
- Conducted regular inspections of living areas and common spaces for compliance with regulations.
- Enforced institutional rules and procedures to promote order and discipline among inmates.
- Assisted in crisis intervention situations to de-escalate conflicts effectively.
Education
Associate of Arts -
Trident Technical College
Charleston, SC06-2016
High School Diploma -
R.B. Stall High School
North Charleston, SC06-2007
Skills
- Client advocacy
- Multicultural sensitivity
- Maintaining confidentiality
- Community resource navigation
- Teamwork and collaboration
- Problem-solving
Timeline
Housing Case Manager
One80 Place
01.2022 - 06.2022
Family Center Housing Navigator
One80 Place
06.2019 - 01.2022
Case Manager
Florence Crittenton Programs of South Carolina
09.2014 - 05.2019
Case Manager
North Area Health Department (WIC Program)
12.2011 - 07.2014
Correctional Officer
South Carolina Department Of Corrections (Leiber CI)
01.2008 - 12.2011
Associate of Arts -
Trident Technical College
High School Diploma -
R.B. Stall High School