Shaniqua Lane
Summerville
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
24
24
years of professional experience
Work History
Customer Service Associate Representative
Cigna HealthCare
01.2023 - Current
- Provided excellent customer service to providers
- Demonstrated knowledge of benefits
- Demonstrated knowledge of claims information
- Worked quickly and efficiently.
Fraud Specialist
TELUS international Barclays Bank
01.2020 - 01.2023
- Provided excellent customer service
- Verified callers’ identity & information
- Utilized different programs daily and efficiently
- Processed Fraud Claims.
Guest Service Representative
Extended Stay America
01.2019 - 01.2020
- Perform all check-in and check-out tasks
- Worked quickly and efficiently
- Demonstrated proper phone etiquette
- Processed credit card payments
- Prepared hotel reservations for callers
- Marketed sales and promotions
- Provided hotel and area information
- Exceeded sales and reservation goals.
Customer Service Representative
LiveOps
01.2018 - 01.2019
- Provided excellent customer service
- Documented all customer calls in detail
- Provided payroll & new hire assistance
- Managed a large volume of phone calls
- Worked independently successfully
- Determined customer needs.
Administrative Assistant
Springfield College
01.2017 - 01.2018
- Managed & prioritized tasks effectively
- Facilitated day-to-day office operations
- Performed various administrative tasks
- Coordinated with various departments
- Entered student data into the system
- Organized class registrations
- Operated office equipment
- Verified student information.
Accounts Specialist
IQOR
01.2016 - 01.2017
- Collected payment on past-due accounts
- Interacted positively with customers
- Exceeded job performance expectations
- Adhered to policies & procedures
- Communicated effectively with callers
- Established payment arrangements.
Reservation Specialist
International Hotels Group
01.2014 - 01.2016
- Verified callers’ identity & information
- Worked quickly and efficiently
- Demonstrated proper phone etiquette
- Processed credit card payments
- Prepared hotel reservations for callers
- Marketed sales and promotions
- Provided hotel and area information
- Exceeded sales and reservation goals
- Researched different hotel rates.
Material Coordinator
Chipton Ross / Boeing
01.2012 - 01.2014
- Maintained receiving documents & files
- Reported status of parts and materials
- Maintained proper inventory levels
- Performed inventory audits
- Stocked point of use locations
- Prevented delays in production
- Identified & reported production issues
- Monitored production processes
- Managed materials and inventory.
Office Supervisor
Allied Barton Security
01.2006 - 01.2011
- Provided leadership & direction to staff
- Created office correspondence
- Operated multiline telephone system
- Processed and issued employee badges
- Maintained spreadsheet databases
- Sorted and distributed mail
- Maintained organized records and files
- Greeted office visitors
- Performed background checks.
Clerk Typist
Transport Workers Union
01.2000 - 01.2006
- Followed written and verbal instruction
- Managed dental and optical plans
- Managed incoming & outgoing mail
- Developed a rapport with retirees
- Maintained the appearance of the office
- Resolved client concerns & problems
- Set up automatic payments for clients
- Assisted wherever I was needed.
Education
General Education Diploma -
Summerville Adult Education Program
Summerville, SC01.2006
Skills
- Customer Support
- Call Center/Contact Center
- Financial Services
- Conflict Resolution
- Customer Service
- Data Entry
- HIPAA Compliance
- Insurance Verification
- Claims
- Scheduling
- Verbal and Written Communications & Interpersonal Skills
Timeline
Customer Service Associate Representative
Cigna HealthCare
01.2023 - Current
Fraud Specialist
TELUS international Barclays Bank
01.2020 - 01.2023
Guest Service Representative
Extended Stay America
01.2019 - 01.2020
Customer Service Representative
LiveOps
01.2018 - 01.2019
Administrative Assistant
Springfield College
01.2017 - 01.2018
Accounts Specialist
IQOR
01.2016 - 01.2017
Reservation Specialist
International Hotels Group
01.2014 - 01.2016
Material Coordinator
Chipton Ross / Boeing
01.2012 - 01.2014
Office Supervisor
Allied Barton Security
01.2006 - 01.2011
Clerk Typist
Transport Workers Union
01.2000 - 01.2006
General Education Diploma -
Summerville Adult Education Program
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