Shaniqua Waters
Duncan
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
7
7
years of professional experience
Work History
Sales Associate
Spectrum
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Customer Service Supervisor
TD Bank
08.2020 - 12.2022
- Cross trained in multiple departments to know all company needs and train new employees
- Analyzed and updated all necessary changes to Salesforce software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Recommended metrics and models based on observed trends
- Worked with internal teams to understand business needs and changing strategies.
Data Entry/Account Administrative Representative
Employer Here
07.2019 - 08.2020
- Performed administrative tasks and assisted in executing business solutions
- Successfully entered data into company database and validated the accuracy of valuable company information
- Used and analyzed data from automated information aggregators to update the database
- Generated data reports, enter company findings into the database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects.
Customer Support Representative
Verizon
01.2017 - 06.2019
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information.
Education
DEGREE/DIPLOMA -
SCHOOL NAME
GED -
Lancaster High School
Lancaster, SC05.2010
Skills
- Efficient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
Timeline
Sales Associate
Spectrum
01.2023 - Current
Customer Service Supervisor
TD Bank
08.2020 - 12.2022
Data Entry/Account Administrative Representative
Employer Here
07.2019 - 08.2020
Customer Support Representative
Verizon
01.2017 - 06.2019
DEGREE/DIPLOMA -
SCHOOL NAME
GED -
Lancaster High School
Similar Profiles
LAUREN ADAMSLAUREN ADAMS
Supervisor, Residential Internet & Phone Repair at SpectrumSupervisor, Residential Internet & Phone Repair at Spectrum
Evan SieglerEvan Siegler
Treasury Specialist at SpectrumTreasury Specialist at Spectrum
Dillon MillerDillon Miller
Internet Technician at SpectrumInternet Technician at Spectrum
Christopher ThomasChristopher Thomas
Digital Residential Sales Agent at SpectrumDigital Residential Sales Agent at Spectrum
Eric BladesEric Blades
Rig Supervisor at Orr EnergyRig Supervisor at Orr Energy