Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanique Blair

Lancaster

Summary

Dynamic Customer Service Representative with extensive experience at Teleperformance, excelling in problem resolution and relationship building. Proven track record in tech support and billing for Apple products, mentoring peers, and enhancing customer satisfaction. Skilled in active listening and critical thinking, adept at handling complex inquiries and fostering positive customer relations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Teleperformance
Houston, TX
07.2023 - Current

I worked in sales with the apple project selling apple products to customers

I was later moved to media services to work with billing for apple

Then I was promoted to tech where I would assist customers with tech issues with their apple devices

I then became a mentor where I would help my coworkers when they had questions related to media and services for apple

I then was promoted to Apple Pay where I handled calls related to the apple wallet

Now I'm currently L1 and my jobs now includes media and purchases billing, tech for apple phone, iPad, Apple Watch, and etc

Education

High School Diploma -

Lancaster High School
Lancaster, SC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Customer relations
  • Call center experience

Timeline

Customer Service Representative

Teleperformance
07.2023 - Current

High School Diploma -

Lancaster High School
Shanique Blair