
Dynamic Customer Service Representative with extensive experience at Teleperformance, excelling in problem resolution and relationship building. Proven track record in tech support and billing for Apple products, mentoring peers, and enhancing customer satisfaction. Skilled in active listening and critical thinking, adept at handling complex inquiries and fostering positive customer relations.
I worked in sales with the apple project selling apple products to customers
I was later moved to media services to work with billing for apple
Then I was promoted to tech where I would assist customers with tech issues with their apple devices
I then became a mentor where I would help my coworkers when they had questions related to media and services for apple
I then was promoted to Apple Pay where I handled calls related to the apple wallet
Now I'm currently L1 and my jobs now includes media and purchases billing, tech for apple phone, iPad, Apple Watch, and etc