Shaniya Jones
Columbia
Summary
Customer-focused call center professional with over 3 years of experience in delivering exceptional service and efficiently resolving inquiries. Expertise in managing high call volumes and troubleshooting technical issues, leading to enhanced customer satisfaction. Proficient in CRM software such as Salesforce and Zendesk, with strong communication and problem-solving skills. Consistently recognized for exceeding performance metrics and building positive customer relationships.
Overview
4
4
years of professional experience
Work History
Teacher Assistant
Perfect Love Child Care
Columbia
01.2025 - Current
- Assisted teachers in planning and delivering effective lessons for improved student learning.
- Collaborated with small groups of students to facilitate individualized learning experiences.
- Ensured classrooms remained safe and organized to promote optimal learning environments.
Customer Service Rep
Sykes
07.2023 - 12.2024
- Reduced customer complaints by identifying recurring issues and implementing process improvements.
- Managed product returns, billing inquiries, and account concerns for optimal resolution.
- Responded to customer inquiries across multiple channels with professionalism and patience.
- Maintained accurate records of customer interactions to ensure consistent service delivery.
Customer Service Rep
Bed Bath & Beyond
06.2021 - 05.2023
- Delivered exceptional customer service by efficiently managing orders and resolving complaints.
- Achieved 100% customer satisfaction rating through effective problem-solving and communication.
- Contributed to team goals by consistently meeting or exceeding performance metrics.
Education
Diploma -
Sumter High School
Sumter, SC06-2021
Skills
- Office Suite software
- Data entry
- Organizational skills
- Corporate communication
- Problem solving
- Customer service
- Attention to detail
Timeline
Teacher Assistant
Perfect Love Child Care
01.2025 - Current
Customer Service Rep
Sykes
07.2023 - 12.2024
Customer Service Rep
Bed Bath & Beyond
06.2021 - 05.2023
Diploma -
Sumter High School
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