Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaniya Stuckey

Manning

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Afni Inc, Verizon
Manning
07.2021 - 05.2025
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

Teleperformace
Manning
03.2021 - 06.2022
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Phlebotomy Certificate -

Central Carolina Technical College
Sumter, SC
08-2022

High School Diploma -

Manning High School
Manning, SC
06-2021

Skills

  • Account updating
  • Complaint resolution
  • Recordkeeping strengths
  • Live chat support
  • Call documentation
  • Communication
  • Managing customer needs

Timeline

Customer Service Representative

Afni Inc, Verizon
07.2021 - 05.2025

Customer Service Representative

Teleperformace
03.2021 - 06.2022

Phlebotomy Certificate -

Central Carolina Technical College

High School Diploma -

Manning High School
Shaniya Stuckey