Shanna Gosnell
Lyman
Summary
Seasoned General Manager of Food Service with background in overseeing daily operations, implementing strategies for growth, and enhancing customer satisfaction. Strengths include strong leadership, effective communication skills, and problem-solving abilities. Previous work has demonstrated successful management of teams, improvement of operational efficiency, and robust financial performance.
Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management.
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
General Manager/Restaurant District Manager
Jersey Mike's Subs
Greer
09.2013 - 03.2025
- Oversaw daily operations and ensured compliance with company standards.
- Managed staff scheduling and optimized labor costs for efficiency.
- Trained and mentored team members to enhance service quality.
- Enforced health and safety regulations for a safe work environment.
- Coordinated with suppliers for timely delivery of fresh ingredients.
- Evaluated customer feedback to improve service delivery and satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed service and sales strategies to improve retention and revenue.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Greer High School
Greer, South Carolina03-2005
Skills
Im super loyal and reliable Im a social butterfly, i love meeting new people and really love learning new things! Knowledge is the key of life I want to be the absolute best i can be at ever aspect of life Ive been in the restaurant business my whole life, ive moved up quick ive ran stores did store audits marketing pretty much everything involved with managing a store I was the best at jersey mikes, my numbers were perfect, i had the best selling store out of all 15 stores that the owner had! They took care of me an i did my best to give it back This is what im good at, i just want to find a place that will accept a good very hard worker an hopefully find a place that wants good hard working people!
Timeline
General Manager/Restaurant District Manager
Jersey Mike's Subs
09.2013 - 03.2025
Greer High School