Shanna Gray
Bradley
Summary
Dedicated employee with over 20 years of customer service experience, strong multitasking skills, and excellent time management abilities. Committed to ensuring every customer has a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Elite Home Health Care
Greenwood
07.2023 - Current
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Reported changes in patient condition to registered nurse or physician.
Assistant General Manager
Advance Auto Parts
Greenwood
06.2011 - Current
- Developed and implemented effective strategies to maximize sales and profits.
- Analyzed sales data to identify trends and opportunities for growth.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Managed daily operations of the store, including scheduling and supervising staff.
- Prepared weekly schedules for staff members based on their availability.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Developed and maintained relationships with shops and community partners.
Education
Associate of Applied Science - Administrative office technology legal
Piedmont Technical College
Greenwood, SC05-2022
Associate of Science - Business Administration And Management
Piedmont Technical College
Greenwood, SC12-2012
Skills
- Time management
- Effective communication
- Inventory management
- Customer service
- Staff scheduling
- Conflict resolution
- Relationship building and management
- Team building and leadership
- Problem-solving
- Assignment delegation
- Customer service management
Certification
Certified Nurse Assistant - July 2023
References
References available upon request.
Timeline
Certified Nursing Assistant
Elite Home Health Care
07.2023 - Current
Assistant General Manager
Advance Auto Parts
06.2011 - Current
Associate of Applied Science - Administrative office technology legal
Piedmont Technical College
Associate of Science - Business Administration And Management
Piedmont Technical College