Shanna Traylor
Taylors,SC
Summary
Human Resources professional prepared to drive organizational success through effective people management and strategic planning. Expertise in employee relations, talent acquisition, and compliance, with strong focus on team collaboration and achieving measurable outcomes. Adaptable and reliable, skilled in navigating dynamic environments and aligning HR strategies with business goals.
Overview
7
7
years of professional experience
Work History
Human Resources Director
Greenville Humane Society
05.2001 - 04.2004
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
Clinic Manager
Spay and Neuter Clinic at Greenville Humane Society
01.2001 - 05.2001
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Responsible for sick animal appointments and administering medications when needed.
Senior Animal Control Officer
Greenville Humane Society/ City of Greenville
03.1998 - 01.2001
- Implemented new software systems to improve record-keeping capabilities and facilitate data-driven decision-making processes within the department.
- Handled complex cases involving suspected animal abuse or neglect, working diligently to ensure the welfare of all animals involved.
- Increased public safety by enforcing animal control laws and regulations.
- Developed standard operating procedures for handling various species, ensuring consistent application of best practices across the department.
- Reduced the number of stray animals by developing comprehensive outreach strategies to promote spaying, neutering, and adoption services.
- Enhanced community relationships through educational programs on responsible pet ownership.
- Coordinated emergency responses for injured or dangerous animals, minimizing harm to both humans and animals involved.
- Resolved animal welfare concerns by conducting thorough investigations and implementing appropriate corrective actions.
- Served as liaison with veterinary clinics, arranging medical care for injured or sick animals under our jurisdiction.
- Collaborated with local law enforcement agencies to address animal-related incidents, resulting in safer neighborhoods.
- Assisted in the design and implementation of a new city-wide animal licensing program to increase compliance rates among pet owners.
- Improved response times by streamlining dispatch processes and enhancing communication between officers.
- Led a team of Animal Control Officers, ensuring efficient operations and high-quality service delivery.
- Investigated and gathered information regarding animal-related complaints.
- Captured domestic and wild animals.
- Unloaded and impounded animals received from animal control and public.
- Responded to [Number] daily calls to enforce animal control regulations.
- Supplied animals with food, water, and personal care.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
Humane Education Director / Volunteer Director
Greenville Humane Society
03.1997 - 03.1998
- Strengthened curriculum design by collaborating with faculty and implementing innovative teaching methodologies.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Guided teachers in incorporating differentiated instruction techniques into their lessons to cater to diverse learning styles.
- Oversaw development and implementation of quality educational programs.
Education
Certification in Dealing With Difficult People -
Charlotte Mecklenburg Police Institute Training Acadamy
Charlotte, NC2002
Certifications Pertaining To Animal Welfare - Animal Welfare
American Humane Association
Washington DC09-2001
High School Diploma -
Blue Ridge High School
Greer, SC06-1993
Timeline
Human Resources Director
Greenville Humane Society
05.2001 - 04.2004
Clinic Manager
Spay and Neuter Clinic at Greenville Humane Society
01.2001 - 05.2001
Senior Animal Control Officer
Greenville Humane Society/ City of Greenville
03.1998 - 01.2001
Humane Education Director / Volunteer Director
Greenville Humane Society
03.1997 - 03.1998
Certification in Dealing With Difficult People -
Charlotte Mecklenburg Police Institute Training Acadamy
Certifications Pertaining To Animal Welfare - Animal Welfare
American Humane Association
High School Diploma -
Blue Ridge High School
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