Shannon Baker

Created excellent culture within center driving excellent customer service

• Develop and leads implementation for staffing plans, policies and procedures for facility and works closely with clinicians to ensure optimal patient outcomes
• Sat on project management team to successfully build platform to increase accuracy and ensure prompt patient care with referrals
• Maintained accurate records of employee attendance, leave requests, and payroll information
• Assisted in preparation of reports, presentations, memos, and other business documents as needed
• Managed incoming calls and correspondence in professional manner while prioritizing urgent matters effectively
• Ensured compliance with company policies regarding data protection regulations
• Effectively led team of up to 8 direct reports in daily office operations, including scheduling appointments, coordinating meetings
• Works closely and collaboratively with clinicians to ensure optimal patient outcomes
• Effectively mentored new Center Administrators as well as current Center Administrators
• Drove high patient engagement resulting in positive patient outcomes
• Authorized to work in the US for any employer

• Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Developed and maintained strong working relationship with referral sources to streamline processing.
• Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
• Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
• Developed strong relationships with healthcare providers to ensure broad network of specialists for patient referrals.
• Improved inter-departmental collaboration by establishing effective referral protocols.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

• Screen patients for Disability/Medicaid/Financial assistance
• Improved patient satisfaction by efficiently addressing concerns and providing exceptional customer service.
• Assisted patients in understanding how insurance coverage works and calculated copays.
• Facilitated efficient clinic operations through effective resource management and adherence to established protocols.
• Developed strong relationships with medical professionals, fostering collaboration in a multidisciplinary healthcare setting.
• Analyzed patients' abilities to pay for services to determine charges on sliding scales.
• Gathered critical data from various sources for analysis, leading to more targeted interventions and improved health outcomes among patients.
• Supported patients throughout their healthcare journey by connecting them with appropriate resources both inside and outside the organization.
• Educated patients on disease prevention and self-care management for improved health outcomes.

• Provide high-quality care as an in-demand NA in hospital setting, with med-surg, and psychiatric, traumatic brain injury, Alzheimer's, and dementia patients
• Preserve patient dignity and keep patients comfortable while carrying out outstanding care
• Commended for chart accuracy, excellent teamwork skills, patient relations, and empathetic care
• Provided care to up to28 patients at a time
• Assisted in ADLs, activities, and transferring assistive devices
• Displayed strong clinical skills in patient care
• CPI certified/BLS certified
• Adhered to safety guidelines and completed safety training
• Complied with HIPAA standards in all patient documentation interactions
• Epic trained, Computer charting experience
• Received Excellent Yearly Evaluation and Raise/ Received eight- STAR performance certificates

• Ordering food/drinks to stock concession stands/athletic team needs
• Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
• Formulated and enforced club rules, regulations and policies.
• Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
• Developed strategic plans with measurable objectives that aligned with the club''s mission and vision.
• Managed volunteer teams efficiently during events to provide seamless service to guests while maintaining a positive work environment for volunteers themselves.
• Organized and led monthly meetings for Athletic Booster Club.

• Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns
• Managed team of customer service representatives, fostering positive work environment focused on teamwork and collaboration.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement best possible solutions.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
• Created and reviewed invoices to confirm accuracy.
• Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
• Defined clear targets and objectives and communicated to other team members.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.