Shannon Ellison
Greer
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking Remote entry-level opportunities to enhance abilities while contributing to company growth.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
1993
1993
years of post-secondary education
Work History
Phlebotomist/Medical Lab Technician
LabCorp
Greenville
02.2008 - 09.2016
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Monitored inventory levels of supplies used in phlebotomy services.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Maintained a clean, safe, and organized work environment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained accurate records of collected specimens and test results.
- Ensured compliance with federal regulations governing laboratory procedures.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Prepared specimens for transport to external laboratories.
- Calibrated equipment according to manufacturer specifications.
- Documented patient information into electronic medical records system.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Processed samples accurately and efficiently.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Performed venipuncture and other blood collection procedures according to established standards.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Entered patient information and test orders into computer systems accurately.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Phlebotomist/Blood Processing Research Technician
The Blood Connection
Greenville
02.2003 - 09.2008
- Provided excellent customer service while interacting with patients.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Monitored inventory levels of supplies used in phlebotomy services.
- Verified patient information prior to specimen collection.
- Prepared specimens for transport to external laboratories.
- Ensured compliance with federal regulations governing laboratory procedures.
- Performed venipuncture and other blood collection procedures according to established standards.
- Calibrated equipment according to manufacturer specifications.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Documented patient information into electronic medical records system.
- Performed quality control tests on collected specimens.
- Responded quickly and effectively to emergency situations.
- Provided assistance to clinical staff during patient visits.
- Processed samples accurately and efficiently.
- Maintained accurate records of collected specimens and test results.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Maintained a clean, safe, and organized work environment.
- Assisted in the training of new phlebotomists.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Conducted quality control checks to ensure the accuracy of test results.
- Prepared and packaged specimens for courier transport.
Office Manager
Orthodontic Specialist of the Carolinas
Anderson
06.1999 - 02.2003
- Assisted with the preparation of budgets, forecasts and financial statements.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Assisted in recruiting, onboarding and training new employees.
- Assisted in developing budgets for departmental expenses.
- Processed payroll accurately ensuring all employees were paid on time.
- Responded to customer inquiries via phone or email in a professional manner.
- Provided training to new hires on office policies and procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Developed effective communication strategies between departments within the organization.
- Maintained confidential records relating to personnel matters.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Managed office inventory and placed new supply orders.
- Interpreted and communicated work procedures and company policies to staff.
- Reviewed files and records to obtain information and respond to requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
Certificate - Phlebotomy
Phlebotomy Certification
09.2003 - 02.2004
Wren High School
Piedmont, SC3 Credits - Medical, Billing And Coding
Virginia College
Skills
- Venipuncture techniques
- Specimen preparation
- EHR documentation
- Quality control procedures
- Patient interaction
- Inventory management
- Customer service
- Emergency response
- Staff training
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Patient confidentiality
- Quality control guidelines
- On-site testing
- Blood component separation
- Quality assurance
- Health and safety
- Patient assessment
- Medical terminology
- Process improvement initiatives
- Medical records maintenance
- Patient care
Timeline
Phlebotomist/Medical Lab Technician
LabCorp
02.2008 - 09.2016
Certificate - Phlebotomy
Phlebotomy Certification
09.2003 - 02.2004
Phlebotomist/Blood Processing Research Technician
The Blood Connection
02.2003 - 09.2008
Office Manager
Orthodontic Specialist of the Carolinas
06.1999 - 02.2003
Wren High School
3 Credits - Medical, Billing And Coding
Virginia College