Shannon Jones
Sr. Manager Engineering And Operations
Columbia
Summary
Strategic and results-driven cybersecurity leader with a decade of progressive experience in leading IT security operations, cloud infrastructure, and incident response. Proven success in leading cross-functional teams, aligning security strategies with organizational objectives, and managing enterprise-wide programs in cloud security, IAM, and regulatory compliance. Adept at reducing risk, optimizing costs, and improving service delivery while fostering collaborative and high-performance cultures. Forward-thinking Senior Manager adept at managing teams of 15+ employees with 6 direct reports to accomplish challenging objectives; imparts clear vision to guide cohesive, high-performing teams.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
4
4
Certifications
Work History
Sr. Manager of Cybersecurity & IT Engineering and Operations
Talking Rain Beverage Co
02.2024 - Current
- Lead a department overseeing Cloud Infrastructure, Service Desk, and Information Security for a $1B enterprise.
- Established and led the in-house Security Operations Center (SOC) leveraging MSFT Defender and Sentinel, transitioning from external managed detection and response services, resulting in increased threat visibility and faster incident resolution.
- Developed and executed an organization-wide cybersecurity strategy reducing security event volume by 90%.
- Drove incident response protocols including real-time mitigation and forensic analysis. Developed detection strategies and custom correlation rules within Sentinel SIEM to proactively identify advanced threats and reduce mean time to detection (MTTD).
- Led cloud optimization initiatives saving $1.5M over 3 years
- Executed incident response efforts including containment and mitigation in the event of a security breach.
- Galvanized employees towards best practices for information security, engineering capabilities, especially around automation within Azure, and the ITIL framework to support service delivery increasing operational efficiency.
- Championed third-party risk assessments, vendor compliance, and contract alignment.
- Ensured the security and resilience of all cloud/network infrastructure.
Security Operations Manager
Talking Rain Beverage Co
11.2021 - 02.2024
- Managed Security Operations and Network Security teams, nurturing high-trust, high-accountability cultures.
- Directed implementation of SIEM, EDR, IAM, MDR, and WAF technologies (Microsoft 365 E5, Sentinel, Qualys)
- Established enterprise security reference architecture and automated patch management workflows.
- Designed and deployed IAM program with Entra and PIM
- Integrated Entra SSO platforms with all SaaS applications for better user management improving security controls for access.
- Was responsible for securing cloud infrastructure including all virtual servers, load balancers, and network perimeter security in the cloud
- Led the identification, integration, maintenance, and improvement of administrative and technical security controls by understanding business processes and requirements.
- Defined, led, and influenced processes to secure Technology services.
- Automated security mechanisms that further established secure by default approach
Identity and Access Management Supervisor
AgFirst Farm Credit Bank
09.2021 - 11.2021
- Managed a cross functional remediation team of seven members providing technical expertise in asset management and configuration to reduce risk across a 12,000-asset count environment.
- Supervised the Security Operations Internship/mentorship program cultivating new talent, providing effort prioritization and assignment, and learning opportunities that contributed to the department’s success.
- Led implementation of automated tools for phishing response and endpoint protection (Symantec).
- Provided technical recommendations and support for vulnerability remediation to both internal and external facing assets and networks.
- Served as SIEM technical owner and Agile CI/CD integration contributor.
- Enabled deployment pipeline improvements, reducing UAT times from 2 weeks to under 1 hour.
- Delivered vulnerability remediation and collaborated on enterprise patch and compliance strategies.
System Security Analyst
AgFirst Farm Credit Bank
10.2018 - 09.2021
- Managed a cross functional remediation team of seven members providing technical expertise in asset management and configuration to reduce risk across a 12,000-asset count environment.
- Supervised the Security Operations Internship/mentorship program cultivating new talent, providing effort prioritization and assignment, and learning opportunities that contributed to the department’s success.
- Led implementation of automated tools for phishing response and endpoint protection (Symantec).
- Provided technical recommendations and support for vulnerability remediation to both internal and external facing assets and networks.
- Served as SIEM technical owner and Agile CI/CD integration contributor.
- Enabled deployment pipeline improvements, reducing UAT times from 2 weeks to under 1 hour.
- Delivered vulnerability remediation and collaborated on enterprise patch and compliance strategies.
Education
BS - Computer Networks and Cybersecurity
University of Maryland University College
BS - Elementary Education with Psychology Minor and Concentration
University of North Carolina at Wilmington
Skills
- Microsoft Sentinel
- Defender for Endpoint
- Qualys & Rapid7
- Entra ID
- Azure Security Center
- SecureWorks
- Sophos Intercept
Strategic planning
Talent development
Operations management
Cross-functional collaboration
Budget oversight
Certification
Comptia Security+ Certified
LEADERSHIP & STRATEGIC IMPACT
Leveraging my expertise and experience, I built and matured IT security operations at enterprise scale, improving KPIs and employee development. By implementing risk-based vulnerability frameworks and aligning security architecture with business objectives, I have not only improved key performance indicators but also fostered employee development. Furthermore, I have regularly presented security strategies and risk postures to executive leadership, driving informed decisions on investments and influencing key policy directions.
Timeline
Sr. Manager of Cybersecurity & IT Engineering and Operations
Talking Rain Beverage Co
02.2024 - Current
Security Operations Manager
Talking Rain Beverage Co
11.2021 - 02.2024
Identity and Access Management Supervisor
AgFirst Farm Credit Bank
09.2021 - 11.2021
System Security Analyst
AgFirst Farm Credit Bank
10.2018 - 09.2021
BS - Elementary Education with Psychology Minor and Concentration
University of North Carolina at Wilmington
BS - Computer Networks and Cybersecurity
University of Maryland University College
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