Shannon Kos
Shaw AFB
Summary
Collaborative leader with a dedication to partnering with coworkers, external, and internal resources to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Goal-driven healthcare administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
General Nutrition Centers
08.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Demonstrated communication, prioritization and time management skills.
- Monitored workflow to improve employee time management and increase productivity.
- Scheduled interviews with other healthcare professionals.
- Answered patient inquiries and provided information about healthcare services.
- Educated patients and caregivers on healthcare protocols and processes.
Waitress
Buffalo Wild Wings
08.2021 - 07.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Physical Therapist Technician
Watauga Orthopedic
12.2020 - 03.2021
- Enhanced patient recovery by implementing tailored physical therapy exercises and treatment plans.
- Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes.
- Provided compassionate care to patients, fostering a supportive environment conducive to healing and recovery.
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Collaborated with interdisciplinary team members to coordinate comprehensive care plans for patients with diverse needs.
- Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
- Educated patients on injury prevention and home exercises to promote long-term health and wellness.
- Supported therapists in the evaluation of patients'' functional abilities, gathering data for accurate diagnoses and treatment planning.
- Contributed to a positive clinic atmosphere through effective communication skills, empathetic listening, and professionalism.
- Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after therapy sessions.
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Demonstrated flexibility in adapting to changing patient schedules or therapist assignments while maintaining quality service delivery.
- Participated in continuing education opportunities to stay current on industry best practices and enhance my skill set as a Physical Therapist Technician.
- Utilized evidence-based practices when assisting therapists with exercise prescription, manual techniques, and modalities application for optimal results.
- Helped maintain inventory levels of essential supplies required for daily operation within the clinic setting, contributing to overall efficiency.
- Assisted in training new staff members on clinic procedures, sharing knowledge acquired through experience as a Physical Therapist Technician.
- Promoted a culture of teamwork and accountability within the clinic, consistently meeting or exceeding performance expectations.
- Facilitated patient understanding of their therapy plans by providing clear explanations and answering questions in a professional manner.
- Developed strong working relationships with Physical Therapists, contributing to an effective team dynamic that enhanced the overall quality of patient care.
- Communicated pertinent results, progress, or challenges to target and restore mobility for patients.
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
- Conducted clinical assessment and evaluation to determine patient needs.
- Taught patients how to live within limits of capabilities and celebrated successes.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
Assistant Manager
Elizabethton Haunted Forest
10.2014 - 03.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
Bachelor of Science - Interdisciplinary Studies Health Administration
East Tennessee State University
12.2023
High School Diploma -
Happy Valley High School
Elizabethton, TN05.2017
Skills
- Staff Development
- Business Development
- Operations Management
- Policy Implementation
- Business Administration
- Marketing
- Performance Management
- Expense Tracking
- Strategic Planning
- Financial Management
- Verbal and Written Communication
- Performance Evaluations
- Time Management
- Sales Techniques
- Schedule Preparation
- Brand Management
- Team Leadership
- Staff Management
- Project Management
- Negotiation
- Salesforce Management
- Budget Control
- Business Planning
- Complex Problem-Solving
- Organizational Skills
- Staff Training and Development
- Quality Assurance
- Customer Relationship Management
- Sales Management
- Process Improvement
- Decision Making
- Emotional Intelligence
- Customer Service
- Employee Development
- Revenue Forecasting
- Computer Skills
- Staff Training
- Administration and Reporting
- Task Delegation
- Idea Development and Brainstorming
- Problem Resolution
- Performance Reviewing
- Team Development
- MS Office
- Teamwork and Collaboration
- Onboarding and Orientation
- Documentation and Reporting
- Professional and Courteous
- Good Judgment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100+ staff members.
- Achieved high company placement by completing tasks with accuracy and efficiency.
Affiliations
- Sigma Alpha Lambda
Certification
Business Administration - Communication and Planning
CPR, AED and First Aid
Fundamentals of Human Resources
Timeline
Manager
General Nutrition Centers
08.2022 - Current
Waitress
Buffalo Wild Wings
08.2021 - 07.2022
Physical Therapist Technician
Watauga Orthopedic
12.2020 - 03.2021
Assistant Manager
Elizabethton Haunted Forest
10.2014 - 03.2021
Bachelor of Science - Interdisciplinary Studies Health Administration
East Tennessee State University
High School Diploma -
Happy Valley High School
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