Shannon Major

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

• Serves as the Vaccine Provider Operations subject matter expert for all VFC and IQIP(Immunization Quality Improvement for Providers) software applications.
• Completes sign offs in CDC database.
• Performs ongoing education with VFC providers according to current state and federal guidance.
• Give consultation to South Carolina Health Care Providers.
• Foster partnerships to provide education to the general public in support of the federally funded Vaccines for Children(VFC) Program.

• Attend meetings and educational conferences on behalf of the Immunization Division.

• Ensure compliance of the VFC program by all South Carolina Immunization Providers.

• Assist regional nurses and health care providers with immunization quality improvement practices.

•45% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Identifies incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines.

•45% Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines. Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes. Ensures claims are processing according to established quality and production standards.

•10% Identifies complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines and refers these to a lead or manager for resolution. Identifies and reports potential fraud and abuse situations.

• Assisted clinicians and nurses in developing behavior modification strategies aimed at improving overall quality of life for children and adolescents struggling with chronic mental health conditions such as anxiety or depression.
• Served as a liaison between patients and healthcare providers, facilitating clear communication of treatment goals and expectations for all parties involved.
• Improved patient outcomes by implementing evidence-based treatment plans and interventions.

• Provided essential support to senior staff members, enabling them to focus on achieving their objectives more effectively.
• Prepared project presentations and reports for the board of directors
• Supported the success of various projects by effectively managing schedules, online engagement, and resources.
• Promoted community outreach efforts through social media campaigns, event planning, and volunteer coordination activities.