Shannon Rodriguez
Walhalla
Summary
Dynamic professional with extensive experience at Oconee Memorial Hospital, excelling in customer service and strong organization. Proven ability to enhance patient satisfaction through effective communication and compassionate care. Skilled in managing high-stress situations as a 911 Dispatcher, ensuring timely responses and maintaining confidentiality in compliance with HIPAA regulations.
Overview
12
12
years of professional experience
Work History
Unit Secretary
Oconee Memorial Hospital
01.2025 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Maintained patient confidentiality in line with HIPAA regulations.
- Improved departmental communication with efficient handling of phone calls and messages.
Patient Observer
Oconee Memorial Hospital
06.2023 - Current
- Collaborated with interdisciplinary healthcare teams to ensure optimal patient care and outcomes during observation periods.
- Efficiently managed multiple patient assignments while maintaining a high level of attention to detail regarding each individual''s specific needs and circumstances.
- Enhanced patient comfort by providing compassionate and attentive care during observation periods.
- Promoted a calm atmosphere within the unit through professional demeanor, conflict resolution skills, and active listening techniques when interacting with patients or family members.
- Demonstrated flexibility and adaptability in response to changing patient needs, staffing levels, or hospital protocols, ensuring consistent high-quality care throughout shifts.
911 Dispatcher
Oconee County Sheriff's Office
12.2016 - 08.2023
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Assembly Line Worker
Itron
03.2013 - 11.2016
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Boxed, labeled, and transported items to support assembly operations.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Conducted quality assurance inspections on finished components and identified issues.
Education
Wade Hampton High School
Greenville, SCSkills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
Languages
Spanish
Native or Bilingual
Timeline
Unit Secretary
Oconee Memorial Hospital
01.2025 - Current
Patient Observer
Oconee Memorial Hospital
06.2023 - Current
911 Dispatcher
Oconee County Sheriff's Office
12.2016 - 08.2023
Assembly Line Worker
Itron
03.2013 - 11.2016
Wade Hampton High School
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