Shannon Westberry
Bowman
Summary
Dynamic Office Manager with a proven track record at Hutto Ace Hardware, excelling in customer service and office administration. Expert in cash handling and organizational skills, I streamlined operations and maintained confidentiality, enhancing efficiency and fostering a supportive environment. Committed to delivering exceptional results while building strong relationships with clients and colleagues.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Hutto Ace Hardware, LLC
02.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Count daily cash drawers and process deposits
- Handle all in house charge accounts
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
After School Assistant/ Substitut
Dorchester Academy
08.2017 - 06.2018
- Assisted in the supervision of outdoor playtime activities while ensuring safety protocols were followed at all times by both staff members and participants alike.
- Developed trusting relationships with both students and parents, fostering a supportive and welcoming environment for all participants.
- Assisted with homework completion, ensuring that each student understood the material before moving on to new concepts.
- Managed daily attendance records and communicated any concerns or updates to parents or guardians promptly.
- Provided a safe space for students to relax and destress after school, allowing them to unwind before returning home for the evening.
Vault Teller/ FSR
South State Bank
09.2007 - 08.2017
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Properly processed deposits, withdrawals and payments for customers daily.
- Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
- Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
- Ensured secure transactions by strictly adhering to established security protocols and procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
Education
Certificate - Bookkeeper
Orangeburg Calhoun Techincal College
Orangeburg, SC10-2019
Diploma - General Banking
American Bankers Association
11-2015
High School Diploma -
Richlands High School
Richlands, NC05-2001
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Cash Handling Skills
- Time Management
- Communication Skills
Certification
Bookkeeping Certificate
Financial Service Representative Certificate
Teller Certificate
Vault Teller Certificate
Timeline
Office Manager
Hutto Ace Hardware, LLC
02.2018 - Current
After School Assistant/ Substitut
Dorchester Academy
08.2017 - 06.2018
Vault Teller/ FSR
South State Bank
09.2007 - 08.2017
Certificate - Bookkeeper
Orangeburg Calhoun Techincal College
Diploma - General Banking
American Bankers Association
High School Diploma -
Richlands High School
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