Shannon Whelan

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• Answer incoming calls, scheduled appointments and filed medical records.
• Greeted and assisted patients with check-in procedures.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Provided excellent customer service to patients and medical staff.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Trained new staff on filing, phone etiquette and other office duties.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Verified patient insurance eligibility and entered patient information into system.
• Facilitated communication between patients and various departments and staff.
• Offered simple, clear explanations to help clients and families understand policies and procedures.
• Compiled and maintained patient medical records to keep information complete and up-to-date.

• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Helped patients complete necessary medical forms and documentation.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Assisted with medical coding and billing tasks.
• Obtained payments from patients and scanned identification and insurance cards.
• Provided excellent customer service to create positive experiences and build patient trust.

• Operated cash register to record transactions accurately and efficiently.
• Maintained a friendly and customer-focused shopping platform
• Counted cash in register drawer at beginning and end of shift
• Redeemed coupons to discount purchases.
• Met customer service goals and exceeded customer expectations.