Shanon Kaye McGuire Rhodes
Columbia
Summary
Exceptional eye care and sales professional with 20+ years experience. Detail oriented Individual with strong communication, customer service and organizational skills. Remarkable reputation for solving problems, excellent patient/customer satisfaction and driving overall operation improvement.
Overview
19
19
years of professional experience
Work History
Furniture Sales and Designer
Marty Rae’s of Lexington
03.2021 - 09.2021
- Developed and nurtured relationships with customers to ensure finding the proper furniture and or accessories for their home
- Demonstrated and explained the construction of furniture from each manufacturer
- Assisted in selecting and designing custom built furniture
- Made house calls to help with designing furniture and décor for customers
- Followed up with manufacturers on the turn around time for items ordered
- Informed customers of expected delivery date and maintained communication through any delays
- Exceeded expected sales quota on a monthly basis
- Owner/Supervisor: George Carson
Optical Manager
Healthy Eyes On Pickens
05.2020 - 03.2021
- Assisted in opening a new practice
- Integrated all HMR software programming for the optical department
- Created all accounts with frame manufacturers and laboratories
- Selected and ordered all frames, sunglasses and merchandise
- Formulated retail pricing of all available products, merchandise and/or inventory then integrated into the HMR software program
- Determined and ordered all equipment and tools needed to establish operations of the dispensing lab
- Designed optical showroom and maintained visual merchandising
- Maintained inventory and updated software weekly
- Evaluated patient’s prescriptions and assisted patients in selecting the proper frames and lenses accordingly to ensure the best fit and visual acuities possible
- Obtained all needed measurements accurately
- Performed the patient checkout process to include all information entered into HMR, payments taken and insurance applied
- Filed patients insurance claims for exams and eyewear
- Placed all incoming orders to the lab and tracked status of each order daily
- Inspected all incoming orders using manual lensometer to ensure prescription accuracy
- Performed skilled and experienced adjustments, and repairs to include drill mounts
- Precisely hand edged lenses to maintain the correct prescription to include lenses with prism
- Highly experienced in troubleshooting any adjustments needed or prescription changes to ensure proper fit and visual acuity
- Assisted the front desk by checking patients in and out, answering phones, scheduling appointments, filing insurance claims for exams and testing performed
- Assisted in the clinical department by working up patients and pre-testing
- Office Closed due to Pandemic
- Supervisor: Dr. Peter Candela
Optician
Eye Associates of Lexington
02.2018 - 03.2020
- Directly responsible for the Optical shop to insure the quality of service provided to patients
- Continuously increased revenue
- Evaluated patient’s prescriptions and assisted patients in selecting the proper frames and lenses accordingly to ensure the best fit and visual acuities possible
- Obtained all needed measurements accurately
- Highly experienced in troubleshooting any adjustments needed or prescription changes to ensure proper fit and visual acuity
- Performed skilled and experienced adjustments, and repairs to include drill mounts
- Placed all orders to the lab and tracked status of each order daily
- Filed patients insurance claims for exams and eyewear
- Inspected all incoming orders using manual lensometer to ensure prescription accuracy
- Selected and ordered all frames, sunglasses and merchandise
- Improved and Maintained Visual Merchandising
- Precisely hand edged lenses to maintain the correct prescription to include lenses with prism
- Assisted the front desk by checking patients in and out, answering phones, and scheduling appointments
- Supervisor: Kathy Goff
Optician/Diagnostics Technician
The Eye Center, PA
08.2016 - 02.2018
- Directly responsible for the Optical shop to insure the quality of service provided to patients
- Re-evaluated all retail pricing of lenses and frames using Excel spreadsheet to create a more profitable margin of revenue
- Evaluated patient’s prescriptions and assisted patients in selecting the proper frames and lenses accordingly to ensure the best fit and visual acuities possible
- Highly experienced in troubleshooting any adjustments needed or prescription changes to ensure proper fit and visual acuity
- Performed skilled and experienced adjustments, and repairs to include drill mounts
- Placed all orders to the lab and tracked status of each order daily
- Inspected all incoming orders using manual lensometer to ensure prescription accuracy
- Accurately applied Fresnel Prism as prescribed by the ophthalmologist
- Selected and ordered all frames, sunglasses and merchandise
- Executed billing procedures to assist the accounting department
- Assisted the clinical department by doing VFT’s
- Proficient in using the Auto Refractor to assist the clinical department
- Regularly performed Cataract Evaluation Measurements using the following equipment (Lens Star, Pentacam and IOL Master)
- Answered Technician Line calls/Called in Rx’s to pharmacies
- Dr. Huff, Dr. Clary, Dr. Bryan and Dr. Platt
- Supervisor: Anthony Lotter
Optician
Eye Associates of Cayce
08.2011 - 01.2014
- Evaluated patient’s prescriptions and assisted patients in selecting the proper frames and lenses accordingly to ensure the best fit and visual acuities possible
- Performed skilled and experienced adjustments, and repairs to include drill mounts
- Placed all orders to the lab and tracked status of each order daily
- Inspected all incoming orders using manual lensometer to ensure prescription accuracy
- Selected and ordered all frames, sunglasses and merchandise
- Precisely hand edged lenses to maintain the correct prescription to include lenses with prism
- Performed Contact Lens Training/Inserting and Removal
- Dr. Julianne Kleckley and Associates
- Contact: Dr. Julianne Kleckley
Optician
Dr. Dorothy Park and Associates
09.2002 - 07.2011
- Directly responsible for the Optical shop to insure the quality of service provided to patients
- Evaluated patient’s prescriptions and assisted patients in selecting the proper frames and lenses accordingly to ensure the best fit and visual acuities possible
- Performed skilled and experienced adjustments, and repairs to include drill mounts
- Filed patients insurance claims for exams and eyewear
- Improved and Maintained Visual Merchandising and frame displays
- Maintained Continuing Education by attending SCOPA seminars
- Edged lenses on optronics patternless edger
- Placed all orders when using outside lab and tracked status of each order daily
- Precisely hand edged lenses to maintain the correct prescription to include lenses with prism
- Performed Contact Lens Training/Insertion and Removal
- Assisted clinical department with VFT, Auto Refractor, Tono-Pen
- Assisted the front desk by scheduling appointments
- Supervisor: Kotishea Hutto
Education
No Degree - Art Major, English Minor
University of South Carolina
Columbia, South Carolina, SCBusiness - Accounting, Advanced Art, AP English
Sallisaw High School /Indian Capitol Area Vo-Tech
Sallisaw05.1988
Skills
- Customer relationship management
- Visual merchandising
- Sales forecasting
- Inventory management
- Optical prescription evaluation
- Order tracking and fulfillment
- Technical troubleshooting
- Retail pricing strategy
- Communication skills
- Project management
- Team leadership
- Quality assurance processes
- Product knowledge training
- HMR software integration
- Insurance claims processing
- Market trend analysis
- Teamwork skills
- Concept development
- Superb eye for detail
- Vendor relationships
- Multi-tasking
- Creative and artistic
- Creative thinking
- Multitasking and organizing
- Problem-solving
- Decision-making
- Customer service
- Excellent communication
- Attention to detail
- Multitasking
Timeline
Furniture Sales and Designer
Marty Rae’s of Lexington
03.2021 - 09.2021
Optical Manager
Healthy Eyes On Pickens
05.2020 - 03.2021
Optician
Eye Associates of Lexington
02.2018 - 03.2020
Optician/Diagnostics Technician
The Eye Center, PA
08.2016 - 02.2018
Optician
Eye Associates of Cayce
08.2011 - 01.2014
Optician
Dr. Dorothy Park and Associates
09.2002 - 07.2011
No Degree - Art Major, English Minor
University of South Carolina
Business - Accounting, Advanced Art, AP English
Sallisaw High School /Indian Capitol Area Vo-Tech