Shaperria Young
Irmo
Summary
Results-driven fulfillment professional with proven expertise in management, order processing, and logistics coordination. A strong focus on team collaboration and adaptability ensures smooth operations and efficient problem-solving. Skilled in optimizing workflows, maintaining high standards, and driving productivity. Reliable and flexible, consistently meeting organizational goals and adapting to dynamic demands. Able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets.
Overview
11
11
years of professional experience
Work History
Fulfillment Expert
Target
10.2021 - Current
- Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner
- Picked items for guest orders accurately and quickly; meeting service and required ship time standards
- Manually loaded outbound orders into3rd party carrier trailers
- Cross-trained various positions throughout the store to assist management
Assistant Customer Service Manager
Food Lion
03.2020 - 08.2021
- Supervised the work of office, and customer service employees to ensure efficiency, proper procedures, and correcting errors or problems
- Managed, supervised and trained office assistants and cashiers to provide exceptional service
- Established and updated work schedules to account for changing staff levels and expected workloads
- Monitored shrink and ensure that inventory and moneys are accounted for; provided coaching for associates to recognize and prevent losses
- Researched over/short discrepancies as reported by the Customer Support Center on the weekly over/short report, and reported information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary
Lead Member Service Associate
Sam’s Club
04.2018 - 02.2020
- Managed customer relations and customer service through daily communication and interaction
- Provided primary customer support to internal and external customers in a fast-paced environment
- Optimized sales in memberships and the application of credits
- Cross-trained and provided backup for assistant and store managers
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Customer Service Supervisor/Bookkeeper
Bi-Lo
03.2015 - 04.2018
- Supervised and guided new employees on POS Operating System, money handling and responded quickly to questions, which improved understanding of job responsibilities
- Conducted cash office operations ensuring100% accountability for all daily transactions and money in the store's safe
- Communicated daily tasks to cashiers and baggers and supervised the completion of all daily tasks
- Operated lottery machines issuing lottery tickets to customers, in exchange for cash
- Assessed and authenticated customer exchanges, voids and returns
- Responsible for all cash drawers and safe management for money handling
Cashier
Pizza Hut
12.2013 - 03.2015
- Efficiently processed new orders, completing daily transactions with remarkable accuracy
- Completed manual and machine counts of funds for transactions
- Served the needs of customers in a busy environment
- Maintained organized and clean customer areas by completing daily recovery checklists
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Education
Computer Information Systems
Midlands Technical College
Columbia, SC12-2025
High School Diploma - undefined
Spring Valley High School
Columbia, SC01.2016
Skills
- Staff Supervision
- Training and development
- Problem-solving
- Leadership Ability
- Bookkeeping
- Interpersonal Skills
- Exceptional Customer Service
- Communication
Timeline
Fulfillment Expert
Target
10.2021 - Current
Assistant Customer Service Manager
Food Lion
03.2020 - 08.2021
Lead Member Service Associate
Sam’s Club
04.2018 - 02.2020
Customer Service Supervisor/Bookkeeper
Bi-Lo
03.2015 - 04.2018
Cashier
Pizza Hut
12.2013 - 03.2015
High School Diploma - undefined
Spring Valley High School
Computer Information Systems
Midlands Technical College
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