ShaQuala Smoak
Greenville
Summary
Offering strong analytical thinking and methodical approach to problem-solving, always eager to learn and develop within sequencing field. Contributes solid understanding of scientific methodologies and ability to quickly adapt to new technologies. Ready to use and develop critical thinking and technical skills in packaging and warehouse engineer role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sequencer
Comprehensive Logistics
03.2024 - 12.2024
- Scan available parts, organize and check each part
- So that they are in the sequence in which they will be used
Cashier/Customer Service
Burlington Coat Factory
10.2021 - 01.2022
- Seasonal job
Security Officer
Allied Universal
12.2020 - 04.2021
- Monitored all points of entry
- CPR certified
- Followed Universal standard duties and procedures
- Conducted monthly fire procedures
- Performed all security functions, including COVID screening
Customer Service Representative
WELLCARE
03.2020 - 02.2021
- Communicated daily with provider's in high volume call center regarding claims, authorizations or coding issues by assuring issue resolution and exceeding departmental requirements
- Resolving all aspects of customer inquiries and complaints provide accurate and timely responses
- Assisted in the training of new customer service representatives and associates
Education
Diploma -
Academy Of Hair and Technology
Greenville, SC09.2022
Certificate - Medical Assistant
Virginia College
Augusta, GA07.2017
Skills
- Medical/Clinical Procedures
- Patient Charting
- Customer Relations
- Teamwork
- HIPPS Compliance
- Money Management
- Documenting Claims
- Order Accuracy
- Scanner Operations
- Merchandising and Display
- Data Entry
- Medical Terminology
- Medical Records
- Medical Billing
- Customer Service
- Medicare
- Warehouse experience
- Windows
- Cash register
- Sample preparation
- Data entry
- Quality assurance expertise
- Collaborative teamwork
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified Sales Associate (CSA) - Retail Education Association.
- Basic Life Support Certification (BLS)
Languages
English
Timeline
Sequencer
Comprehensive Logistics
03.2024 - 12.2024
Cashier/Customer Service
Burlington Coat Factory
10.2021 - 01.2022
Security Officer
Allied Universal
12.2020 - 04.2021
Customer Service Representative
WELLCARE
03.2020 - 02.2021
Certificate - Medical Assistant
Virginia College
Diploma -
Academy Of Hair and Technology
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