Shaquita Bland
Greenville
Summary
Compassionate and customer-focused professional with experience in healthcare and insurance support. Skilled in assisting members with benefits, claims, and navigating healthcare options while providing empathetic, solution-focused service. Adept at maintaining confidentiality, documenting interactions, and collaborating with team members to resolve issues efficiently.
Overview
19
19
years of professional experience
Work History
Health Insurance Customer Service
Humana
Goldsboro, NC
02.2015 - 01.2025
- Clarified HMO and PPO benefits, including copays and deductibles, to enhance member understanding.
- Facilitated resolution of claims denials and addressed billing inquiries.
- Delivered empathetic, solution-focused customer support, ensuring client satisfaction.
- Recorded all interactions with precision and ensured confidentiality compliance.
- Facilitated collaboration among team members to address complex issues and enhance member satisfaction.
Patient Access / Scheduling Representative
Greenville Memorial Hospital
Greenville, SC
04.2006 - 12.2014
- Validated insurance eligibility and informed patients about coverage copays and deductibles.
- Managed appointment scheduling and coordination while upholding HIPAA compliance standards.
- Delivered exceptional customer service by addressing inquiries with empathy and professionalism.
- Recorded patient interactions and collaborated with clinical staff to ensure seamless visits.
Education
Associate of Science - Computer And Information Sciences
State University of New York
NYSkills
Customer Service & Support Active Listening & Empathy Problem Solving & Conflict Resolution
Healthcare Navigation & Claims Support Documentation & Data Entry HIPAA Compliance
Timeline
Health Insurance Customer Service
Humana
02.2015 - 01.2025
Patient Access / Scheduling Representative
Greenville Memorial Hospital
04.2006 - 12.2014
Associate of Science - Computer And Information Sciences
State University of New York