Shaquita Dublin
Graniteville
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Caregiver, Special Needs
Tridevelopment
11.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
Conduent Call Center
07.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Teleperformance USA
02.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Caregiver, Special Needs
Tridevelopment
06.2021 - 01.2022
Caregiver
Tridevelopment
08.2019 - 07.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
Sykes
01.2017 - 01.2018
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate Of Applied Science - Cyber Security
Miller-Motte Technical College
03.2025
Certificate - Medical Coder
Miller-Motte Technical College
Augusta, GA11.2020
High School Diploma -
Strom Thurmond High School
Johnston, SC06.2015
Skills
- Social Skills
- Computer Proficiency
- Microsoft Word
- Customer Relations
- Typing Proficiency
- Troubleshooting
Timeline
Caregiver, Special Needs
Tridevelopment
11.2022 - Current
Customer Service Representative
Conduent Call Center
07.2022 - 10.2022
Customer Service Representative
Teleperformance USA
02.2022 - 07.2022
Caregiver, Special Needs
Tridevelopment
06.2021 - 01.2022
Caregiver
Tridevelopment
08.2019 - 07.2020
Customer Service Representative
Sykes
01.2017 - 01.2018
Certificate - Medical Coder
Miller-Motte Technical College
High School Diploma -
Strom Thurmond High School
Associate Of Applied Science - Cyber Security
Miller-Motte Technical College
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