Overview
Work History
Education
Skills
Timeline
Generic

Sharda Cunningham

Rock Hill

Overview

7
7
years of professional experience

Work History

Senior Technical Support Advisor

Concentrix
08.2021 - Current
  • Led troubleshooting initiatives, enhancing customer satisfaction and reducing resolution times.
  • Mentored junior advisors, fostering skill development and improving team performance.
  • Streamlined support processes, increasing operational efficiency and response accuracy.
  • Analyzed customer feedback to drive product enhancements and service improvements.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Led escalations to back-end engineering team.

Medicare Claims Processor

Teleperformance USA
02.2020 - 08.2021
  • Processed Medicare claims efficiently, ensuring compliance with regulatory guidelines and accuracy in data entry.
  • Reviewed and verified claim documentation to minimize errors and expedite resolution of discrepancies.
  • Communicated effectively with healthcare providers regarding claim status and required documentation.
  • Collaborated with team members to streamline claims processing workflows, enhancing overall productivity.
  • HIPPA and PHI compliance

QA Analyst

McClancy
08.2018 - 11.2019
  • Assisted in executing test plans and test cases for software applications.
  • Collaborated with development teams to identify, document, and track defects.
  • Supported user acceptance testing by gathering feedback from end-users.
  • Contributed to quality assurance documentation including test scripts and reports.

Education

High School Diploma -

Lancaster High School
Lancaster, SC
05.2018

Skills

  • Remote support
  • Expert problem solving
  • Training and mentoring
  • Escalation handling
  • Operating systems
  • Security protocols
  • Issue resolution
  • Remote
  • Time management
  • Multitasking Abilities
  • Reliability
  • Team collaboration
  • Task prioritization
  • Customer service expert
  • Professionalism
  • Customer communication and empathy
  • Quality assurance

Timeline

Senior Technical Support Advisor

Concentrix
08.2021 - Current

Medicare Claims Processor

Teleperformance USA
02.2020 - 08.2021

QA Analyst

McClancy
08.2018 - 11.2019

High School Diploma -

Lancaster High School

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Sharda Cunningham