Sharda Wright
West Columbia
Summary
Dedicated and detail-oriented professional with a bachelor's degree in allied health and 4+ years of experience in customer service, data entry, and administrative support. Proven ability to manage complex data systems, maintain excellent customer relations, and improve workflow efficiency. Recognized for strong organizational skills, reliability, and collaborative approach in high-volume, fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative II
Dominion Energy
03.2023 - Current
- Utilizes customer inquiries regarding billing, payment, credit, rates, and service requests.
- Inputs pertinent residential and commercial customer account information systems.
- Anticipate and assesses customer needs.
- Navigates multiple systems simultaneously while demonstrating basic desktop computer proficiency.
Entry Processor, Customs Brokerage
DHL Global Forwarding
07.2020 - 03.2023
- Enter new customer orders into our DHL computerized system to obtain release of cargo.
- Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion.
- Work with importers to obtain missing information via telephone or email.
- Maintains positive and professional customer relationships (internal/external).
- Works on special initiatives or projects as requested or directed.
Education
Bachelor of Science - Allied Health
University of South Carolina – Aiken
06.2020
Skills
- Microsoft Office Suite (Excel, Word, Outlook)
- Customer Relationship Management (CRM)
- Data Entry & Processing
- Conflict Resolution
- Multi-Systems Navigation
- Communication (Written & Verbal)
- Team Collaboration
- Problem Solving
Timeline
Customer Service Representative II
Dominion Energy
03.2023 - Current
Entry Processor, Customs Brokerage
DHL Global Forwarding
07.2020 - 03.2023
Bachelor of Science - Allied Health
University of South Carolina – Aiken
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