Shareka Woods
Salters
Summary
Client support professional with track record of providing high-quality assistance to clients and resolving complex issues efficiently. Proven ability to collaborate with teams and adapt to dynamic environments. Known for excellent communication skills and reliability, ensuring seamless client experiences.
Overview
12
12
years of professional experience
Work History
Client Support Specialist I
One Support/Tyler Technologies
03.2025 - Current
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Interacted with team members across departments to research and resolve customer issues.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Expanded product knowledge by participating in ongoing training sessions and staying informed on industry updates.
- Increased customer loyalty through personalized follow-up communications after successful issue resolution.
Remote Unemployment Claim Support Specialist II
One Support | Texas Workforce Commission
10.2020 - Current
- Communicate with customers via inbound and outbound phone calls
- Check to ensure that appropriate changes are made to resolve customers' problems
- Assist claimants with filing unemployment insurance benefits
- Refer unresolved customer grievances to designated departments for further investigation
- Provide technical assistance, update client information, and document customer interactions
- Offer outstanding customer service by utilizing active listening skills
- Review case files for accuracy, initiate redetermination, and follow up on missing information
- Maintain 98% accuracy rate and consistently meet timeliness standards
- Ensure compliance with applicable laws and regulations, rules, and agency policies.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
Claims Processor
Citizens Insurance
09.2022 - 02.2023
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing deadlines.
- Managed workload and priorities to meet claims processing meet deadlines.
- Evaluated accuracy and quality of data entered into agency management system.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
Retail Cashier / Customer Service
Family Dollar
07.2019 - 02.2020
- Interacted with customers in a positive manner and demonstrated high level of customer service
- Processed retail transactions, accepted payments, and stocked shelves
- Worked as a team member to ensure customers received the best possible service
- Followed all policies as they related to customer confidentiality and counted tills
Bartender / Customer Service
Night Life Lounge and Restaurant
10.2014 - 02.2020
- Answered inbound phone calls, took orders, and processed payments
- Maintained inventory levels, entered data, and upsold specials
- Demonstrated trustworthiness by balancing cash receipts and handling cash transactions
- Displayed friendly, outgoing, and energetic customer service to create a warm and fun atmosphere for guests
- Regularly cleaned and sanitized glasses, utensils, bar equipment, bar area, work areas, and tables
Customer Service Representative
Sykes Enterprises | Call Center
07.2017 - 01.2019
- Interfaced with customers via inbound and outbound phone calls
- Updated account information and assisted customers with billing and payment questions
- Referred unresolved customer grievances to designated departments for further investigation
- Provided technical assistance, upsold products and services, and entered data
Crew Member / Cashier / Customer Service
Kentucky Fried Chicken
10.2013 - 04.2014
- Performed a multitude of tasks including food production and serving customers at the cash register
- Operated cash register, accepted payments, and made accurate change
- Ensured accuracy of cash drawer and kept work area clean and organized
- Communicated effectively with managers and co-workers, upsold menu items, and counted tills
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
01.2021
BBA - Business Administration Minor in Human Resource Management
Strayer University
06-2027
Medical Office Clerical Assistant - undefined
Williamsburg Technical College
01.2012
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- Client relationship building
- Interpersonal and written communication
- Support inquiry assistance
- Empathy and patience
- Client rapport building
- Strong work ethic
- Customer-facing communication
- Client service excellence
- Problem resolution aptitude
- Verbal and writing communication
- Computer skills
- Teamwork and collaboration
- Customer data confidentiality
- Document and records management
- Problem resolution
- Remote office availability
- Calm and professional under pressure
- Inbound call management
Timeline
Client Support Specialist I
One Support/Tyler Technologies
03.2025 - Current
Claims Processor
Citizens Insurance
09.2022 - 02.2023
Remote Unemployment Claim Support Specialist II
One Support | Texas Workforce Commission
10.2020 - Current
Retail Cashier / Customer Service
Family Dollar
07.2019 - 02.2020
Customer Service Representative
Sykes Enterprises | Call Center
07.2017 - 01.2019
Bartender / Customer Service
Night Life Lounge and Restaurant
10.2014 - 02.2020
Crew Member / Cashier / Customer Service
Kentucky Fried Chicken
10.2013 - 04.2014
Medical Office Clerical Assistant - undefined
Williamsburg Technical College
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
BBA - Business Administration Minor in Human Resource Management
Strayer University
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