Sharina Walker
Walterboro
Summary
Dynamic Fraud Detection Specialist with experience at Barclays, skilled in suspicious activity reporting and AML compliance. Proven track record in enhancing fraud detection rates through advanced data analysis and exceptional communication skills. Successfully improved customer satisfaction by resolving fraud-related concerns promptly, demonstrating a commitment to customer experience and financial security.
Experienced with identifying fraudulent activities through comprehensive analysis and investigation. Utilizes advanced data analysis techniques to detect and prevent fraudulent transactions. Track record of collaborating with cross-functional teams to implement effective fraud prevention strategies.
Overview
10
10
years of professional experience
Work History
Fraud Detection Specialist
Barclays
01.2022 - Current
- Improved customer satisfaction through timely communication and resolution of fraud-related concerns.
- Enhanced fraud detection rates by implementing advanced data analysis techniques and tools.
- Boosted internal awareness about financial crime risks through staff training sessions and educational materials distribution.
- Participated in regular reviews of company-wide anti-fraud measures, ensuring ongoing adherence to industry standards and best practices.
- Handle routine customer fraud inquires in a fast-paced environment using critical thinking skills to figure out customer’s incident triggered problems, and concerns. Breaking down the information provided by the customer into manageable components, in a step-by-step approach, while demonstrating empathy and understanding.
- Meet internal SLAs, maintain a high diligence, maintain the ability to document clear and detailed comments regarding investigation results.
Grocery Stocker
Walmart
01.2025 - 07.2025
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Answered customer questions and provided detailed product information.
- Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Optimized the use of storage space by consolidating overstock items, creating a more organized backroom area.
- Consistently lifted materials weighing as much as 8 pounds.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Kept work areas neat, clean and free from debris.
Call Agent
Barclays US
11.2020 - 01.2024
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Acted as a subject matter expert within the team, sharing knowledge on emerging trends in the field of financial crime prevention and mitigation strategies.
- Enhanced company reputation for security by vigilantly monitoring transactions for fraudulent activities.
- Conducted thorough investigations to gather evidence, leading to successful legal action against perpetrators.
- Assisted customers in taking appropriate measures to safeguard their accounts following instances of confirmed or suspected fraud events.
- Educated employees on best practices for identifying and preventing potential fraud situations, raising overall awareness within the organization.
- Reduced fraud incidents by implementing advanced detection tools and strategies.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Handle routine customer fraud inquires in a fast-paced environment using critical thinking skills to figure out customer’s incident triggered problems, and concerns. Breaking down the information provided by the customer into manageable components, in a step-by-step approach, while demonstrating empathy and understanding.
Inbound Call Agent
Iqor
03.2017 - 07.2020
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Delivered a personalized experience for each caller by actively listening to their needs and adapting my approach accordingly.
- Contributed ideas during team meetings aimed at improving overall departmental performance and employee morale.
- Assisted customers with product information, ensuring accurate understanding of features and benefits.
- Set up appointments with interested customers according to schedule availability.
- Developed extensive knowledge of products and services to better assist customers.
- Provided information about available products and services, membership details, and purchase advantages.
- Daily access to a broadband internet connection, computer, and relevant software
- Flexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevance
- Flexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevance
Certified Nursing Assistant
Colleton Manor
04.2015 - 07.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Education
No Degree - Business And Management
Strayer University
Charleston, SC07-2026
High School Diploma -
Jamestown High School
Williamsburg, VA06-2010
Skills
- Suspicious activity reporting
- AML compliance
- Transaction monitoring
- Customer due diligence
- Excellent communication and customer experience skills (written and verbal)
- Ability to learn and apply new concepts quickly
- 1 year of Fraud investigations experience
- Know your customer
Languages
English
Full Professional
American Sign Language
Limited Working
Timeline
Grocery Stocker
Walmart
01.2025 - 07.2025
Fraud Detection Specialist
Barclays
01.2022 - Current
Call Agent
Barclays US
11.2020 - 01.2024
Inbound Call Agent
Iqor
03.2017 - 07.2020
Certified Nursing Assistant
Colleton Manor
04.2015 - 07.2016
No Degree - Business And Management
Strayer University
High School Diploma -
Jamestown High School
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