Sharohn Mitchell
COLUMBIA
Summary
Customer-focused technology professional with over five years of experience supporting users, troubleshooting digital systems, and helping people understand technology. Skilled at explaining complex technical concepts in simple terms while delivering excellent service experiences and guiding customers toward the right technology solutions.
Overview
5
5
years of professional experience
Work History
eLearning Services Consultant
University of South Carolina
Columbia
11.2025 - Current
- Troubleshot and supported technology for university learning platforms, enhancing user access and engagement.
- Delivered training and consultations to empower users in effectively utilizing digital systems.
- Resolved service requests, ensuring high standards of customer service and user satisfaction.
- Collaborate with IT teams to improve system performance and user experience.
Academic / Instructional Technology Coordinator
Voorhees University
Denmark
04.2022 - 07.2025
- Deliver training and consultations that help users confidently use digital systems.Resolve service requests while maintaining strong customer service standards.
- Deliver training and consultations that help users confidently use digital systems.
Resolve service requests while maintaining strong customer service standards.
- Collaborate with IT teams to improve system performance and user experience.
Program Manager and Recruiter for Online Learning
Voorhees University
Denmark
09.2021 - 04.2022
- Guided prospective students through enrollment and online platform navigation.
- Provided support in resolving technology-related issues for digital learning systems.
- Collaborated with faculty and staff to enhance educational opportunities for students.
Education
Master of Science - Instructional Design And Technology
Full Sail University
Winter Park, FL05-2025
Bachelor of Arts - Interdisciplinary Studies
Benedict College
Columbia, SC05-2016
Skills
- Technical Support
- Consumer Electronics Support
- Product Demonstrations
- Problem Solving
- Customer Service
- Communication
Timeline
eLearning Services Consultant
University of South Carolina
11.2025 - Current
Academic / Instructional Technology Coordinator
Voorhees University
04.2022 - 07.2025
Program Manager and Recruiter for Online Learning
Voorhees University
09.2021 - 04.2022
Master of Science - Instructional Design And Technology
Full Sail University
Bachelor of Arts - Interdisciplinary Studies
Benedict College