Sharon Massey
Sumter
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Medicaid Eligibility Specialist
TEKsystems
Hanover
02.2024 - 03.2026
- Conducted initial eligibility screenings for Medicaid applicants by evaluating applications for eligibility and compliance with state regulations in regards to income, assets, insurance coverage and other relevant data.
- Maintained accurate records of client interactions and application statuses.
- Resolved client inquiries and issues related to Medicaid services effectively.
- Researched discrepancies between submitted forms and available records to ensure compliance with regulations.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Spectrum Communications
Columbia
02.2022 - 07.2023
- Assisted customers by educating them and asked probing questions to determine service needs with product selection, ordering, billing, returns, exchanges and technical support by accurately inputted information into electronic systems.
- Supported sales team members to drive growth and development, and presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Strengthened customer retention by offering discount options and remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified opportunities for upselling additional products or services based on customer needs by knowledge of products and services.
Staffing Coordinator/Onsite Manager
Peak Staffing
Manning
11.2021 - 02.2022
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel to assess qualified candidates based on department and projects needs.
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants, scheduling, terminated employees and operated various HRIS systems.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Maintained relationships with current and potential vendors to source candidates for open positions and participated in job fairs.
- Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork and managed employee data in HRIS to ensure accuracy of information.
Quality Assurance Specialist (QA) Clean Room
Nephron Pharmaceuticals
Columbia
02.2021 - 10.2021
- Monitored filling operations in compliance with company policies and procedures, FDA, and cGMP regulations to ensured the accuracy and completeness of batch records.
- Performed personnel monitoring, general operations filling in manual hoods, and other duties as necessary.
- Assisted with required monitors aseptic techniques of personnel within the clean rooms, as well as, outsourcing filling operations within the clean rooms.
- Verified syringe filling rejects of outsourcing products and performed quality attribute inspections as needed.
- Maintained quality assurance documentation and reviewed and signed appropriate sections designated for Pharmacist and QA designee signatures.
- Monitored all filling areas and personnel for adherence to all cGMP, SOP's, and safety regulations and kept line clean to ensure no product contamination.
Quality Control Inspector (LHR)
Flextronics
Columbia
01.2020 - 07.2020
- Monitored operations after approving the production processes by confirming specifications and conducting visual and measurement tests, monitored the operations to ensure they met the approved systems, communicating any required changes to the production supervisor.
- Created Reports for Quality Manager: Data collected from inspections we created reports for the quality manager of the company to highlight issues, detailed the number of defective products being produced, and explained where improvements can be made.
- Worked closely with team members to deliver project requirements, developed solutions and met deadlines, reviewed and approved production batch records for release into production.
- Maintained quality assurance documentation by scanning and filing, ensured the accuracy and completeness of batch records, monitored and performed set-up, processed finished product inspections including weighting and read blueprints and specifications.
HR Coordinator
BlueCross BlueShield
Columbia
05.2014 - 01.2020
Accountant Clerk II
BlueCross Blue Shield
Columbia
09.2012 - 05.2014
Customer Service Representative
BlueCross BlueShield
Columbia
01.2011 - 09.2012
- Verified and explained medical, dental and prescription benefits to both members and providers, reviewed explanation of benefits with members and remits with providers.
- Reviewed claim processing, resolved claim issues, initiated pre-authorizations for medical and dental procedures or prescriptions, assisted members with premium or billing questions.
- Troubleshot websites for members and providers, asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings, upheld privacy and security requirements established by Medicare regulatory agencies and.
- Created and implemented process improvements to reduce workloads and bolster call back efficiency, answered 50 plus inbound calls per day and directed to designated individuals or departments.
Education
Bachelor of Science - Organization Management
Morris College
Sumter, SC 08.2003 - 06.2005
Skills
- Human Resources
- Quality Inspection
- Customer support
- Help desk
- Manufacturing
- CGMP
- Quality assurance
- HRIS
- Sales
- Customer service
- Aseptic Technique
- Employee Orientation
- HR Sourcing
Assessments
- Customer service, Highly Proficient, 10/20, Identifying and resolving common customer issues
- HR: Compensation & benefits, Proficient, 12/20, Knowledge of compensation and benefits programs
- Sales skills, Proficient, 09/21, Influencing and negotiating with customers
- Verbal communication, Proficient, 12/19, Speaking clearly, correctly, and concisely
Timeline
Medicaid Eligibility Specialist
TEKsystems
02.2024 - 03.2026
Customer Service Representative
Spectrum Communications
02.2022 - 07.2023
Staffing Coordinator/Onsite Manager
Peak Staffing
11.2021 - 02.2022
Quality Assurance Specialist (QA) Clean Room
Nephron Pharmaceuticals
02.2021 - 10.2021
Quality Control Inspector (LHR)
Flextronics
01.2020 - 07.2020
HR Coordinator
BlueCross BlueShield
05.2014 - 01.2020
Accountant Clerk II
BlueCross Blue Shield
09.2012 - 05.2014
Customer Service Representative
BlueCross BlueShield
01.2011 - 09.2012
Bachelor of Science - Organization Management
Morris College
08.2003 - 06.2005