Summary
Overview
Work History
Education
Skills
Company Experience
Timeline
Generic

Sharon Watson

Columbia

Summary

Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.

Overview

19
19
years of professional experience

Work History

Project Manager

BlueCross and BlueShield
02.2020 - Current
  • Led critical, high-visibility projects across multiple business lines, including PBM Replacement, CAA Mandates and Prime.
  • Coordinated communication efforts between BCBSSC and vendors through meetings, emails, and data analysis.
  • Collaborated with stakeholders to ensure clear communication and alignment on project objectives.
  • Documented key deliverables and decisions made across various business lines for transparency.
  • Tracked milestones, strategies, and risks within each project to ensure timely resolution.
  • Provided feedback on Go-Live planning coordination to enhance project readiness.
  • Strategized and implemented cutover tasks to facilitate seamless project transitions.
  • Conducted regular status reporting to management on project progress and milestone achievements.

Sr. Database Report Writer/Analyst

BlueCross and BlueShield
08.2013 - 03.2020
  • Led Vendor Management initiative to create centralized vendor reporting repository.
  • Directed department-wide objective tracking, including development, implementation, and success measurements.
  • Oversaw annual Cost Improvement initiative for strategic budget planning.
  • Managed annual Cost Center Move project with coordination across 10+ teams.
  • Coordinated timing of code moves and reconciliations among multiple areas.
  • Communicated with management regarding responsible actions required.
  • Tested coding changes and approved process flows for success assurance.
  • Provided technical guidance through problem-solving and training efforts.

Doc One Designer/Administrator

BlueCross and BlueShield
07.2012 - 08.2013
  • Served as Subject Matter Expert on Doc 1 Designer application.
  • Collected Business Requirements from Customers and analyzed approaches to meet expectations.
  • Triage defects via HP Quality Center; conducted research on applications for trend analysis.
  • Reported production issues and provided customer feedback for future improvements.
  • Executed Estimator role for Leveraged Systems, assessing business needs and gathering estimates.
  • Created training materials for Self Service customers and internal staff using System Applications.
  • Reviewed completed work to ensure business needs and requirements are fulfilled.

Telephone Banker/Online Banking Representative

First Citizens Bank of SC
08.2010 - 07.2012
  • Collected and provided analysis from multiple reports for transactions to provide solutions
  • Communicated within all department levels (internal and external) to research and resolve complex situations
  • Completed timely follow-up inquiries via telephone/email to customer, branch or management

Member Service Representative II, ITS Point of Contact

BlueCross and BlueShield
06.2006 - 05.2010
  • Performed liaison role between multiple BlueCross and BlueShield Plans
  • Handled management callbacks and complex claims concerns
  • Assisted management with inventory reports
  • Established a network within the company to resolve escalated issues
  • Project Lead role for multiple assignments

Member Service Representative I

BlueCross and BlueShield
  • Assist with on the job training of new hire representatives
  • Research and complete special assignments and tasks as appointed by management
  • Maintain standards for written, telephone, and “walk-in” inquiries
  • Maintain productivity and quality standards
  • Research/analyze written documents and policies

Education

Bachelor of Science - Business Administration with a concentration in Project Management

Southern New Hampshire University
01.2023

Skills

  • Strategic project execution
  • Strategic planning
  • Workflow optimization
  • Project management tracking
  • Risk mitigation strategies
  • Project scope management
  • Strategic business analysis
  • Proficient in managing software development lifecycle stages
  • Effective stakeholder communication
  • Collaborative teamwork across functions

Company Experience

  • 15+ years of BlueCross BlueShield of South Carolina experience overall
  • 7+ years BlueCross BlueShield I/S Environment; Internal Support Reporting, ADGS Conversion Team (Doc One, Engage One, HP Quality Center), I/S Estimating Team (MPS, Access, SharePoint) and Business Analysis Department
  • 12+ years of Microsoft Suite experience to include Visio, Project and Excel, in addition to SmartSheet

Timeline

Project Manager

BlueCross and BlueShield
02.2020 - Current

Sr. Database Report Writer/Analyst

BlueCross and BlueShield
08.2013 - 03.2020

Doc One Designer/Administrator

BlueCross and BlueShield
07.2012 - 08.2013

Telephone Banker/Online Banking Representative

First Citizens Bank of SC
08.2010 - 07.2012

Member Service Representative II, ITS Point of Contact

BlueCross and BlueShield
06.2006 - 05.2010

Member Service Representative I

BlueCross and BlueShield

Bachelor of Science - Business Administration with a concentration in Project Management

Southern New Hampshire University

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Sharon Watson