Sharonda Burnside
Greenville
Summary
Experienced mortgage professional skilled in loan processing, underwriting support, and regulatory compliance. Expert in analyzing financial documentation, verifying assets, and preparing comprehensive loan files in fast-paced environments. Collaborates effectively with underwriters and teams to resolve conditions and ensure adherence to investor guidelines.
Overview
9
9
years of professional experience
Work History
Customer Advocate
Safeguard International Products
05.2023 - Current
- Resolve auto warranty claims, enhancing customer satisfaction and loyalty through proactive support.
- Delivered clear phone support in fast-paced environment, ensuring swift issue resolution for customers.
- Enhanced documentation practices for accurate record-keeping, contributing to improved customer satisfaction.
- Utilized attention to detail for precise issue resolution, strengthening positive customer relations.
- Implement process improvements, streamlining claims workflow and reducing response times.
Mortgage Loan Processor
American Financing Corporation
Greenville
08.2020 - 06.2022
- Calculated and analyzed borrower income including W-2, self-employed, commission, and variable income to ensure underwriting guideline compliance.
- Reviewed appraisal reports for accuracy, property valuation consistency, and lending standard adherence.
- Verified assets, liabilities, and financial documentation through detailed analysis of bank statements and supporting documents.
- Prepared and submitted complete, compliant loan files to underwriting, minimizing suspense conditions and reducing processing delays.
- Collaborated directly with underwriters and loan officers to resolve complex loan conditions.
- Managed a high-volume pipeline while maintaining accuracy and meeting funding deadlines.
- Ensured compliance with investor and regulatory requirements throughout the loan lifecycle.
Loan Processor
The CSI Companies
Greenville
08.2017 - 08.2020
- Evaluated residential mortgage applications for completeness, accuracy, and compliance.
- Verified borrower financial documentation to ensure accuracy and support underwriting decisions.
- Coordinated communication between loan officers, underwriters, and borrowers to ensure smooth processing.
- Reviewed files before closing to ensure all underwriting conditions were met.
- Guided borrowers in understanding loan options and documentation requirements.
- Maintained strict adherence to internal quality control standards and regulatory guidelines.
Education
High School Diploma -
Southside High School
Greenville, SC01.2011
Skills
- Customer Service
- Client Advocacy
- Financial Literacy
- Problem Solving
- Feedback Management
- Policy Awareness
- Conflict Resolution
- Quality Assurance
- Account Management
- Workflow Optimization
- Team Coordination
- Relationship Management
Timeline
Customer Advocate
Safeguard International Products
05.2023 - Current
Mortgage Loan Processor
American Financing Corporation
08.2020 - 06.2022
Loan Processor
The CSI Companies
08.2017 - 08.2020
High School Diploma -
Southside High School