Shatoya Graham
Summerville
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Healthcare Customer Service Representative
VXI remote
Summerville
08.2025 - Current
- Documented customer interactions in the database for record-keeping purposes.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Managed customer inquiries through telephone, email, and social media interfaces.
- Generated monthly performance metrics reports based on customer feedback survey results.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Guided patients through the completion of consent and other required medical forms.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Adhered to HIPAA regulations when handling confidential patient information.
- Collected payments from patients and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Material Handler
Gehl Foods (Kelly Services)
Walterboro
03.2025 - 05.2025
- Collaborated with other workers to ensure jobs were completed on time and correctly.
- Met all safety compliance standards and ensured the quality of our products.
- Assisted in training new staff on proper handling techniques and safety measures.
- Inspected materials for any damages or defects upon receipt.
- Managed work area cleanliness by following company guidelines for organization.
- Loaded completed orders on pallets according to delivery numbers.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
- Adhered strictly to company policies concerning the use of protective gear while on duty.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Transported hazardous materials safely according to established protocols.
Cashier
Walmart
Summerville
09.2024 - 01.2025
- Consistently maintained high levels of customer satisfaction by providing excellent service.
- Accurately processed cash and credit transactions, balanced cash drawers daily, and resolved discrepancies.
- Effectively organized and maintained inventory, reducing overstock issues and increasing product turnover.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Managed inventory by restocking shelves as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Checked personal identifications during alcohol and tobacco sales.
MOBILE EXPERT
TMOBILE
Walterboro
06.2023 - 01.2024
- Develop a communications and marketing system that aided in the retention of existing customers and attainment of new ones.
- Assisted customers with mobile device selection and service plan options.
- Collaborated with team members to achieve sales goals and promotions.
- Trained new staff on product knowledge and customer service practices.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
- Recommended additional accessories or services that would complement the customer's device experience.
- Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
Health Insurance Rep
Humana(remote)
Charleston
09.2021 - 04.2023
- Answered inquiries from policyholders and educated clients on available options.
- Served as a liaison between patients and medical professionals.
- Aimed to provide the highest level of customer service by remaining organized, punctual, and accurate.
- Assisted customers with inquiries about health insurance policies and coverage options.
- Ensured compliance with all applicable laws, regulations and company policies relating to health insurance services.
- Calculated premiums and established payment methods.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Maintained accurate records of customer interactions, including policy details and payment history.
Education
Florence-Darlington Tech - Nursing
Florence-Darlington Tech
08.2014 - 05.2015
High School - Nursing, Psychology
Wilson High School
Florence, SC 08.2010 - 06.2014
Skills
- Excellent Listening Skills
- Reliable Money Management Skills
- Teamwork Skills
- Multitasking Skills
- Effective Sales Skills
- Problem Solving Skills
- Customer Service
- Drive and Determination
- Safety and Compliance Standards
- Detail Oriented
- Customer service
- HIPAA compliance
- Insurance verification
- Data entry
- Payment processing
- Problem solving
- Attention to detail
- Time management
- Call center experience
- Medical terminology
- Empathy and patience
- Stress tolerance
- Data entry proficiency
- Follow-up skills
- Patient education
- Information collection
- Phone and email etiquette
- Formularies
- System updating
- Verbal and written communication
- Customer follow-up
- Team leadership
- Health insurance knowledge
- Patient eligibility verification
- Patient confidentiality
Timeline
Healthcare Customer Service Representative
VXI remote
08.2025 - Current
Material Handler
Gehl Foods (Kelly Services)
03.2025 - 05.2025
Cashier
Walmart
09.2024 - 01.2025
MOBILE EXPERT
TMOBILE
06.2023 - 01.2024
Health Insurance Rep
Humana(remote)
09.2021 - 04.2023
Florence-Darlington Tech - Nursing
Florence-Darlington Tech
08.2014 - 05.2015
High School - Nursing, Psychology
Wilson High School
08.2010 - 06.2014