Shaunase Beck
Myrtle
Summary
Dynamic leader with a proven track record at OTO Development, excelling in customer satisfaction and team management. Mastered multitasking and front desk management, significantly enhancing guest relations and team performance. Skilled in customer service and optimizing team dynamics, achieving top-notch service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Services Manager
OTO Development
05.2019 - Current
- Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
- Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
Senior Staffing Coordinator
Ready Staffing Solutions
02.2017 - 04.2019
- Managed a diverse portfolio of clients, ensuring timely fulfillment of staffing requests in various industries.
- Enhanced candidate placement by implementing targeted recruiting strategies and conducting thorough interviews.
- Established trusted partnerships with external agencies to expand candidate pool and streamline the hiring process.
Education
High School Diploma -
Madison Comprehensive High School
Mansfield, OH06-2003
Skills
- Customer service
- Multitasking proficiency
- Customer satisfaction
- Greeting customers
- Team management
- Front desk management
- Customer relationship management
- Guest relations
- Performance improvement
- Resolving disputes
- Team meeting facilitation
- Optimizing team performance
Certification
Completed 2 cycles of the Corey Oakes Leadership Academy & Inspired Leadership Program offered through OTO Development.
Timeline
Guest Services Manager
OTO Development
05.2019 - Current
Senior Staffing Coordinator
Ready Staffing Solutions
02.2017 - 04.2019
High School Diploma -
Madison Comprehensive High School
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