SHAUNEE JOYNER
Summerville
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Team Pest Defense
North Charleston, SC
03.2021 - Current
- Provide high-quality customer support in a fast-paced call center environment
- Respond to billing inquiries, account questions, and service concerns
- Process payments, refunds, and account adjustments accurately
- Assist customers with online payment portals and website navigation
- Perform data entry to maintain detailed and up-to-date customer records
- Resolve customer complaints efficiently to ensure satisfaction and retention
- Office Assistant
Office Assistant
Rootz and Stones LLC
Summerville, SC
04.2018 - 08.2023
- Delivered customer support via phone and email in a fast-paced environment
- Assisted with administrative and clerical tasks while meeting strict deadlines
- Utilized Microsoft Office and Adobe Creative Suite for daily operations
- Troubleshot minor technical issues and escalated complex problems
- Responded professionally to customer complaints and service concerns
- Participated in ongoing training to improve skills and job performance
Guest Service Manager
Charleston, SC
07.2017 - 12.2020
- Managed front desk operations and guest services
- Resolved POS system issues to improve check-in efficiency
- Developed procedures for handling escalated guest situations
- Trained new employees on customer service best practices
- Tracked guest feedback and complaints to improve response times
- Implemented strategies that increased customer satisfaction scores by 15%
- Processed payments, maintained records, and handled guest inquiries
PCA
In Home Supportive Services
Walterboro, SC
01.2008 - 07.2010
- Improved patient comfort by providing compassionate and attentive care
- Developed strong relationships with patients' families to provide updates on progress and address concerns collaboratively
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements
- Monitored vital signs and reported changes in patient condition to medical professionals promptly
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Helped patients with self-feeding and assisted feeding, based on individual needs
PCA
In Home Health Care Services Inc.
Walterboro, SC
02.2001 - 04.2006
- Provided compassionate personal care services to clients, enhancing their daily living activities
- Assisted clients with mobility and transportation, ensuring safety and comfort during outings
- Monitored client health status, reporting changes to healthcare professionals promptly
- Developed and maintained strong relationships with clients, fostering trust and communication
- Assisted patients with daily living activities, promoting independence and wellbeing
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents
Education
Associate in Science (A.S.) - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL09.2017
Skills
- Remote-ready Customer Service Professional with 7 years of experience supporting customers in fast-paced call center, hospitality, and administrative environments
- Proven ability to handle high call volumes, billing inquiries, data entry, and online systems while maintaining accuracy and professionalism
- Recognized for improving customer satisfaction by 15% through effective problem-solving and active listening
- Reliable, detail-oriented, and highly comfortable working independently in remote settings
- Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings
- Responsible team player always willing to assume additional responsibility to ease family burden
- Customer Service & Call Center Support
- Billing & Account Inquiries
- Active ListeningComplaint Resolution
- Adobe Creative Suite
- Dementia care
- HIPAA compliance
- Medical terminology
- Remote Work Readiness
- Data Entry & Accuracy
- Time Management
- Microsoft Office
- Online Portals & Web Navigation
- Emotional support
- End-of-life care
- Patient documentation
ADDITIONAL STRENGTHS
- Comfortable working independently from home
- Strong written and verbal communication skills
- Able to manage multiple systems simultaneously
- Consistent, reliable, and deadline-driven
Timeline
Customer Service Representative
Team Pest Defense
03.2021 - Current
Office Assistant
Rootz and Stones LLC
04.2018 - 08.2023
Guest Service Manager
07.2017 - 12.2020
PCA
In Home Supportive Services
01.2008 - 07.2010
PCA
In Home Health Care Services Inc.
02.2001 - 04.2006
Associate in Science (A.S.) - Medical Billing and Coding
Ultimate Medical Academy