Shaundrella Perrin
Greenville
Summary
Dynamic Customer Support Specialist with proven expertise in enhancing client satisfaction and resolving complex issues. Skilled in strategic thinking and data management, I excel in delivering exceptional service while maintaining accurate records. Recognized for effectively coordinating service requests and fostering strong client relationships.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Everise
Remote
05.2023 - Current
- Handle inbound calls from clients regarding their electricity accounts.
- Complete the service request for starting, stopping, or transferring service.
- Report any power issues, such as outages, downed power lines, or requests for service upgrades.
- Maintain and update any client records.
- Assisting clients with any online access issue and guidance.
- Handle requests for any payment arrangements or extensions on delinquent accounts.
Collections Coordinator II
Global Lending Services
Remote
02.2022 - 05.2023
- Worked on assigned accounts to minimize delinquency, avoid litigation, and prevent losses.
- Reviewed contracts for accuracy and completeness.
- Investigated accounts to locate information on the whereabouts of vehicles belonging to delinquent account holders.
- Updated records to include all information found on client locations.
- Used various resources and systems for investigation.
- Corresponded with tow truck companies to pick up any vehicles found under repossession order.
Non-Performing Loan Specialist
Truist
Mauldin
07.2020 - 12.2021
- Worked with clients to prepare applications for loan deferrals by compiling, arranging, and reviewing all relevant documents.
- Prepared and mailed all documentation required for clients who were determined to be eligible for deferrals.
- Provided assistance in maintaining various client files.
Desktop Support Analyst I
Getronics
Hybrid
12.2018 - 06.2020
- Maintained an inventory of installed software, managed software licensing, and created policies and procedures for upgrades.
- Worked with hardware and software vendors to verify timely product delivery, and ensured that new equipment is installed and ready to operate on schedule.
- Analyzed and made recommendations for hardware and software standardization.
- Created user accounts and managed access control based on company policies.
Lead Agent / Dispatcher
Morley
Greenville
12.2016 - 12.2018
- Answered emergency and non-emergency calls for roadside assistance.
- Responded to any issues and followed up by coordinating with the appropriate departments or field units.
- Operated and managed a multi-line telephone console system.
- Used the phone or computer to direct crews, and other field units, to the appropriate sites.
- Maintained and updated call logs, call records, and other important documentation.
- Handled any calls from clients with supervisor requests, as well as assisted agents with locating clients who were in need of roadside services.
Education
High School Diploma -
Berea High School
Greenville, SCSkills
- Strategic and critical thinking
- Time management and organization
- Conflict resolution
- Microsoft Office proficiency
- Data entry and record-keeping
- Interpersonal communication skills
- Software application expertise
- Customer service excellence
Timeline
Customer Support Specialist
Everise
05.2023 - Current
Collections Coordinator II
Global Lending Services
02.2022 - 05.2023
Non-Performing Loan Specialist
Truist
07.2020 - 12.2021
Desktop Support Analyst I
Getronics
12.2018 - 06.2020
Lead Agent / Dispatcher
Morley
12.2016 - 12.2018
High School Diploma -
Berea High School