Shauntasia Frazier
Summerville
Summary
- Motivated individual seeking employment; which will benefit from my positive attitude, high energy, and a genuine desire to assist others. I am a customer oriented person with many years of providing first rate customer service. I specialize in dealing with irate customers, making solutions to problems, and being a great team player .
Overview
12
12
years of professional experience
Work History
Assembler
American Tactical
2020.04 - 2023.03
- Follow assembly procedures with attention to quality and performance goals.
- Verify and record serial numbers of all firearms for inventory control.
- Use hand held tools.
- Restock all small parts on the assembly line.
- Assist in other warehouse/ production areas as needed.
- Maintain a safe and clean work station.
Sales Manager
Aaron's Sales And Lease
2016.01 - 2020.03
- Operated as an exemplary team member and servant leader to provide customers with a positive, memorable experience of efficiency, quality, and effective solution offerings. Maintained a detail-oriented nature to anticipate customer needs and offer customized resolutions. Mastery in ownership and integrity for customer relationship management and driving sales cycles to completion, exceeding individual quotas and company goals. Earned the Outstanding Customer Award within the first three months of employment.
- Surpassed weekly and monthly sales quotas averaging 90+ sales per month
- Generated new business by building authentic customer relationships and implementing effective marketing strategies.
- Delivered on Aaron's customer service program and commitment by providing exceptional customer service , including timely resolution of customer concerns and escalations.
- Obtained and processed new customer lease agreements to close out sales.
- Evaluated customer satisfaction feedback to gather trends and troubleshoot escalations accordingly.
- Organized, maintained, and managed files ensuring data integrity of personal info and applicable account data for an active customer base.132s
Call Center Agent
Iqor
2013.01 - 2015.12
- Handled customer inquiries, complaints, billing questions, and payment extension/service request.
- Calmed angry callers with a persuasive use of friendly customer service skills.
- Handled accounts dealing with confidential information such as the customer's personal address, business account and credit/debit card information.
- Listen attentively to caller needs to ensure positive customer experience.
- Multitasked using different screens at one time while also talking to customer and handling their request.
- Made inbound and outbound calls
- Assist with technical support
- Contributed to upsell and cross sell
- Microsoft word
Machine Operator
DBW Fiber Corp
2011.06 - 2013.01
- Monitored operations machines to detect malfunctions and identify product defects.
- Reported all operational deficiencies to supervisor and maintenance personnel.
- Documented daily production data and submitted accurate, timely logs to keep management up to date on activities.
- Make and trim automotive parts (mufflers)
Education
High School Diploma -
Berkeley High School
Moncks Corner, SC06.2011
Skills
- Great communication skills, good observation skills
- Stand, walk, kneel or crouch for long periods of time
- Time management, leadership, quick learner
- Problem solving, active listening, attention to detail
- Computer skills
- Critical thinking
- Strong work ethic
- Patience
Timeline
Assembler
American Tactical
2020.04 - 2023.03
Sales Manager
Aaron's Sales And Lease
2016.01 - 2020.03
Call Center Agent
Iqor
2013.01 - 2015.12
Machine Operator
DBW Fiber Corp
2011.06 - 2013.01
High School Diploma -
Berkeley High School
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