SHAUNTINA LEACH
Pageland
Summary
Results-oriented professional with extensive experience in eligibility determination and client assessment. Proven track record of accurately processing applications and maintaining compliance with policies. Known for collaborative efforts, reliability, and adaptability in dynamic settings.
Overview
13
13
years of professional experience
Work History
Senior Eligibility Specialist-F&C Medicaid
Union County Human Services
12.2024 - Current
- Trains new hires on Family and Children Medicaid program policies, procedures, and the navigation of the NC FAST system.
- Provides comprehensive orientation sessions that cover eligibility determination processes, documentation requirements, and best practices for client interaction.
- Provides hands-on learning and mentorship, allowing new team members to gain practical experience while ensuring they understand program regulations and compliance standards.
- Fosters a supportive learning environment, helping new hires build the skills and confidence needed to effectively serve clients and contribute to the overall success of the Medicaid program.
Eligibility Specialist-F&C Medicaid
Union County Human Services
08.2022 - 11.2024
- Conducted in-person and/or telephone interviews with clients to determine eligibility for Medicaid, using established interviewing procedures.
- Followed up with clients in accordance with established procedures. Responded to client inquiries about benefits, the application process, and/or program eligibility.
- Evaluated client eligibility for Medicaid, ensuring compliance with regulatory standards. Explained scope of different available benefits.
- Processed applications and documentation efficiently, maintaining high levels of accuracy and confidentiality.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Direct Support Professional
Chesco Services
01.2013 - 01.2024
- Provided direct support, positive direction, and assistance to individuals with mental disabilities.
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Developed and implemented personalized care plans based on individual needs and preferences.
- Monitored client progress and reported changes to healthcare professionals for timely interventions.
- Facilitated communication between clients, families, and service providers to ensure comprehensive support.
- Provided emotional support and companionship to clients, fostering trustful relationships.
- Coordinated recreational activities that encouraged social interaction and skill development among clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Community Social Service Technician
Cabarrus County Human Services
06.2021 - 08.2022
- Transported children in DSS custody to medical, social, and educational resources to ensure they receive services.
- Supervised visits between parents and children
- Made visits to family homes to determine needs, assisted the family in setting goals for correction, supported the family in reaching goals, and checked on progress.
- Assisted families with parenting and household management skills including but not limited to how to manage money, selected & prepared inexpensive nutritional meals, cared for the family’s personal health and cleanliness.
- Maintained records and confidentiality.
- Discussed basic parenting skills, child discipline techniques, basic care of handicapped children, and safety factors of the home.
- Provided children emotional support when dealing with changes in their environment.
- Reported and documented any information, observation of behavior, and interaction with children.
District Job Coach
Union County Public Schools
06.2019 - 06.2021
- Provided assistance for students in the Exceptional Children Transition to Adulthood Program.
- Developed personalized job readiness plans for students with diverse needs.
- Collaborated with local employers to create school-based employment opportunities for students.
- Monitored student progress and provided ongoing feedback to improve performance, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Implemented strategies for effective communication between students and potential employers.
- Established partnerships with community organizations to expand career resources available to students.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
- Collaborated with Vocational Rehabilitation.
Human Services Assistant (Part-time)
Union County Department of Social Services
03.2018 - 06.2020
- Provided client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work.
- Assisted social workers and juvenile court counselors, to help clients find benefits or community service.
- Assisted with maintaining a clean, safe, and orderly home by following safety and infection control procedures.
- Provided education about maintaining homes and general life skills.
- Reported and documented routine and unusual events including completing daily logs, accident reports, outcome data sheets in a concise, understandable, and legible manner.
- Assisted with fiscal management while safeguarding funds; this included completing ledgers, reconciling accounts and assisted with spending choices.
- Ensured rights were exercised and rights were not restricted without due process.
- Ensured treatment with dignity and respect.
- Performed other basic office and service duties as assigned.
Teaching Assistant (TA)
Union County Public Schools
01.2016 - 06.2019
- Assisted in lesson preparation, ensuring materials aligned with curriculum standards.
- Supported classroom management by facilitating student engagement and maintaining a positive learning environment.
- Collaborated with teachers to develop individualized education plans for diverse learners.
- Implemented instructional activities that reinforced lesson content and promoted student understanding.
- Monitored student progress, providing feedback and support to enhance academic performance.
- Coordinated communication between educators, parents, and support staff regarding student needs and progress.
- Organized classroom resources and maintained an orderly environment conducive to learning.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
Education
Master of Social Work -
Capella University
06.2026
Bachelor of Arts - Liberal Studies with Concentrations in Criminal Justice, Sociology, and Social Work
University of South Carolina
Columbia, SC08.2021
Associates in Science - undefined
University of South Carolina
Lancaster, SC12.2020
undefined
Francis Marion University
Florence, SC04.2011
High School Diploma - undefined
Central High School
Pageland, SC01.2009
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Documentation and reporting
- Verbal communication
Timeline
Senior Eligibility Specialist-F&C Medicaid
Union County Human Services
12.2024 - Current
Eligibility Specialist-F&C Medicaid
Union County Human Services
08.2022 - 11.2024
Community Social Service Technician
Cabarrus County Human Services
06.2021 - 08.2022
District Job Coach
Union County Public Schools
06.2019 - 06.2021
Human Services Assistant (Part-time)
Union County Department of Social Services
03.2018 - 06.2020
Teaching Assistant (TA)
Union County Public Schools
01.2016 - 06.2019
Direct Support Professional
Chesco Services
01.2013 - 01.2024
Associates in Science - undefined
University of South Carolina
undefined
Francis Marion University
High School Diploma - undefined
Central High School
Master of Social Work -
Capella University
Bachelor of Arts - Liberal Studies with Concentrations in Criminal Justice, Sociology, and Social Work
University of South Carolina
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