Shavonn Dorsey
Greenville
Summary
Dynamic, client-focused professional with over 8 years of proven success in customer service, sales, and real estate. Expertise in cultivating strong client relationships, driving process improvements, and achieving sales growth across diverse industries. Demonstrated ability to manage complex transactions while delivering exceptional client experiences. Recognized for outstanding communication skills, effective problem-solving capabilities, and a proactive, results-oriented approach that consistently exceeds expectations.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
324 Realty Group
01.2024 - Current
- Represent buyers and sellers in residential real estate transactions across South Carolina.
- Provide market insights, property evaluations, and home-buying guidance to clients.
- Negotiate contracts, coordinate inspections, and ensure smooth closings.
- Utilize social media and digital marketing strategies to attract and engage clients.
- Collaborate with lenders, attorneys, and contractors to streamline the buying process.
Insurance Agent
New York Life
01.2022 - 01.2024
- Assessed individual insurance needs and tailored solutions to meet client goals.
- Exceeded sales targets through personalized service and strategic outreach.
- Built and maintained long-term client relationships to ensure loyalty and satisfaction.
- Utilized digital platforms to expand reach and improve client engagement.
Customer Service Representative
Independence Blue Cross
01.2021 - 01.2022
- Responded to member inquiries, ensuring timely and accurate resolutions.
- Addressed complaints and guided members through complex healthcare issues.
- Maintained detailed documentation and supported service improvement initiatives.
Manager Associate II
Hertz
01.2017 - 01.2021
- Managed operations including inventory, customer service, and corporate account development.
- Trained new staff and ensured adherence to policies and service standards.
- Led team to improve performance, contributing to branch recognition for excellence.
Spa Associate / Receptionist
Hand and Stone Spa
01.2015 - 01.2017
- Managed front desk operations, appointment scheduling, and customer service.
- Trained and mentored new staff, improving overall service efficiency.
- Processed payments and maintained daily financial records.
Education
Bachelor - Psychology
Saint Joseph’s University
01.2017
Associate - Culture of Science and Technology
Community College of Philadelphia
01.2013
Skills
- Real Estate Transactions & Client Representation
- Sales & Lead Generation
- Customer Relationship Management
- Conflict Resolution & Negotiation
- Market Research & Listing Preparation
- Team Leadership & Mentorship
- CRM Tools (Follow Up Boss, KVCore, MLS)
- Communication & Time Management
- Process Improvement & Organization
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Contract negotiation
Timeline
Real Estate Agent
324 Realty Group
01.2024 - Current
Insurance Agent
New York Life
01.2022 - 01.2024
Customer Service Representative
Independence Blue Cross
01.2021 - 01.2022
Manager Associate II
Hertz
01.2017 - 01.2021
Spa Associate / Receptionist
Hand and Stone Spa
01.2015 - 01.2017
Associate - Culture of Science and Technology
Community College of Philadelphia
Bachelor - Psychology
Saint Joseph’s University