Shavonne Haynes
Summerville
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Patient Services Representative
West Ashley Primary Care
02.2025 - 04.2026
- Collected and processed copayments from patients at the front desk.
- Checked out patients by reviewing follow-up notes and scheduling appointments.
- Ensured patient readiness for upcoming appointments by reminding them of required lab tests.
- Facilitated patient access to medical records by requesting completion of release of information forms and faxing them.
- Reached out to CMA to answer patient questions after appointments or sent messages to the doctor.
- Streamlined patient documentation process by scanning medical records into digital charts and organizing medication refill paperwork.
Associate Expert
T-Mobile
04.2023 - 02.2025
- Resolved customer inquiries and concerns promptly, enhancing customer satisfaction
- Built loyalty with new and existing customers by identifying opportunities for additional products and services
- Achieved productivity and quality goals within the department
- Completed training requirements to develop new skills and expand knowledge for improved service delivery
Billing Representative
Sarnova
01.2022 - 10.2022
- Update and Verify Healthcare insurance for different carriers in network or out network status for Ambulance Services
- Answered patient questions regarding collection notices for ambulance bills and clarified insurance information not collected at time of service.
- Provided information on discounts available for patients using out-of-network providers.
- Determined best next steps for patients to contact regarding removal from the collection list.
- Coordinated via email with relevant department to facilitate patient removal from the collection list.
Member Services
First Choice by Select Health of SC
02.2019 - 05.2021
- Verified customer deductibles and copays for doctor visits, medications, and procedures for First Choice Medicaid patients.
- Confirm if a procedure or medication is covered or could be overridden if denied: Called Triage or Pharmacy department daily; Also, verify approved or Denied authorization sent back for appeal to approve.
- Checked claim status for up to five claims; transferred denied claims to Claims department for resolution and resubmission.
- Coordinated with pharmacy technician to arrange a 3-day supply of medication until the actual medication was available.
Customer Service Rep
PECO Energy Services
07.2014 - 02.2019
- Developed flexible payment plans to accommodate customer needs and improve satisfaction
- Reinstated utility services for clients after disconnection to restore service continuity
- Confirmed past due charges and collected payments to maintain account status
Education
Associate Degree - Business Administration
Trident Technical College
North Charleston, SC01-2014
Skills
- Patient scheduling
- Insurance verification
- Billing procedures
- Medical records management
- Care coordination
- Data entry
- Customer relationship management
Timeline
Patient Services Representative
West Ashley Primary Care
02.2025 - 04.2026
Associate Expert
T-Mobile
04.2023 - 02.2025
Billing Representative
Sarnova
01.2022 - 10.2022
Member Services
First Choice by Select Health of SC
02.2019 - 05.2021
Customer Service Rep
PECO Energy Services
07.2014 - 02.2019
Associate Degree - Business Administration
Trident Technical College