SHAVONNE LUCAS
North Charleston
Summary
Detail-oriented and compassionate healthcare professional with over 10 years of experience in patient care and administrative roles. Skilled in utilizing Microsoft Office and EMR systems to streamline operations and enhance efficiency. Holds certifications in CPR, BLS, and AED, ensuring the highest level of emergency response. Exceptional communication and customer service abilities, fostering positive relationships with patients and their families. Currently dedicated to furthering expertise by pursuing a certificate in medical assisting, set to be completed on February 27, 2025, followed by the state test on March 14, 2025.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Associate
The Spinx Company
08.2024 - Current
- Provided exceptional customer service by assisting customers with inquiries and resolving issues promptly
- Maintained a positive and helpful attitude toward customers, creating a welcoming and pleasant experience
- Adhered strictly to company policies and procedures, ensuring a consistent and professional customer experience
PST-2 / Unit Secretary
Prisma Health Children's Hospital
11.2015 - 09.2022
- Provided comprehensive ADL care to a diverse patient population in a hospital setting, ensuring their comfort and well-being
- Collaborated effectively with health care team members, including nurses, physicians, and other staff, to provide seamless and compassionate patient care
- Delivered personalized and empathetic care to patients, treating each individual with respect and dignity
- Utilized CNA skills, such as vital sign monitoring, medication administration, and wound care, to provide quality patient care
- Implemented CPI (Nonviolent Crisis Intervention) techniques to de-escalate situations and maintain a safe environment for patients and staff
- Supported patients from diverse backgrounds, demonstrating cultural sensitivity and adaptability
- Adapted to changing healthcare needs, consistently delivering high-quality patient care in a fast-paced environment
- Demonstrated strong communication and interpersonal skills, effectively interacting with patients, families, and colleagues
Education
Certificate - Medical Assisting
Lowcounty Medical training
North Charleston, SCSkills
- Customer service
- Computer skills
- Hospital Experience
- Intake
- Medical Office Experience
- Patient Care
- Receptionist
- EMR Systems
- BLS
- Microsoft Office
- Crisis Intervention
- Office experience
- MS Office Suite
- EHR systems
- Unit Secretary
- Vital Signs
- Medical Records
- Pediatric first aid
- Communication skills
- Medical Billing
- CPR and First Aid
- Anatomy Knowledge
- Medical Terminology
- Epic
- Phlebotomy
- HIPAA
Certification
- BLS Certification
- First Aid Certification
- CNA
Timeline
Customer Service Associate
The Spinx Company
08.2024 - Current
PST-2 / Unit Secretary
Prisma Health Children's Hospital
11.2015 - 09.2022
Certificate - Medical Assisting
Lowcounty Medical training
Similar Profiles
Ashley SmithAshley Smith
Field Recruiter at The Spinx CompanyField Recruiter at The Spinx Company
Kierstin FortuneKierstin Fortune
Customer Service Representative at The Spinx CompanyCustomer Service Representative at The Spinx Company
Lark M. HarrisonLark M. Harrison
Real Estate Development Manager at The Spinx Company LLCReal Estate Development Manager at The Spinx Company LLC