Shawn Duff
LANCASTER,SC
Summary
Dynamic expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management, sales and strategic planning. Demonstrates track record of success in highly competitive market setting. High-level sales knowledge and excellent communications skills enable goal attainment.
Overview
14
14
years of professional experience
Work History
Senior Sales Associate
Ignition Group
08.2023 - 06.2024
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Developed sales plans to increase market share, customer base and revenue.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Master Sales Agent
Red Ventures
10.2015 - 07.2023
- Promoted products and services using upselling and other sales strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Recorded accurate and efficient records in customer database.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
Subject Matter Expert
Shutterfly
11.2013 - 04.2015
- Enhanced equipment operation through monitoring, diagnostics and proper maintenance.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
- Collaborated with management to identify and prioritize new development concepts.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Designed and prepared technical reports, studies, and related documentation.
- Improved system performance by eliminating operational gaps and software bugs.
- Assembled, installed and tested new equipment and trained users in effective operation.
- Facilitated product development with implementation of standard best practices.
Area Manager
Carowinds Amusement Park
02.2010 - 09.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Skills
- Product Knowledge
- Management
- Account development
- Contract Negotiations
- Negotiation expertise
- Market understanding
- Strategic Planning
- Strategic Selling
- Territory Management
- Territory Expansion
- Customer Service
Timeline
Senior Sales Associate
Ignition Group
08.2023 - 06.2024
Master Sales Agent
Red Ventures
10.2015 - 07.2023
Subject Matter Expert
Shutterfly
11.2013 - 04.2015
Area Manager
Carowinds Amusement Park
02.2010 - 09.2013
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