Shawn Fletcher
Summerville
Summary
Dynamic Site Account Manager with Trident Security Services, Inc., adept at enhancing client relationships and boosting retention rates. Proven leadership in developing training programs and refining security protocols. Skilled in conflict resolution and effective report writing, driving team effectiveness and operational excellence in high-pressure environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Site Account Manager/Security Lieutenant
Trident Security Services, Inc.
Hanahan
02.2022 - Current
- Cultivated strong client relationships, boosting retention and satisfaction rates.
- Reviewed incident reports to identify trends, refining security strategies accordingly.
- Developed training programs for security personnel, enhancing response times and effectiveness.
- Supervised security staff, ensuring adherence to professional standards through targeted training.
- Maintained consistent security presence across property by adhering to daily patrol schedules.
- Created and managed employee schedules, ensuring adequate staffing at all times.
- Participated in management meetings to discuss safety initiatives and propose improvements.
- Provided exceptional customer service through face-to-face interactions and phone communication.
Outbound Warehouse Associate
Avnet Technology Solutions
Chandler
11.2021 - 01.2022
- Packed orders for shipment, adhering to customer specifications and verifying items against packing lists.
- Operated manual pallet jacks to efficiently move materials within warehouse facility.
- Executed special projects as assigned by supervisor to support operational goals.
- Maintained cleanliness of work area and equipment to ensure safety and compliance.
- Carried tools and supplies to transportation vehicles, returning items to proper storage after use.
- Strictly followed all company policies and regulations to uphold standards.
Correctional Officer
Corecivic Inc.
Florence
01.2019 - 11.2021
- Monitored inmate behavior to ensure safety and security within the facility.
- Conducted inspections of cells and common areas for contraband prevention.
- Responded to emergencies by following established protocols and procedures.
- Communicated with inmates to de-escalate potential conflicts effectively.
- Applied non-violent response tools during problematic situations to maintain order.
- Managed conflict resolution between inmates to prevent violence and ensure safety.
- Inspected security features, including locks and bars, for escape prevention.
- Supervised inmate activities such as meals, recreation, and work assignments.
Correctional Officer II
Arizona Department of Corrections
Florence
05.2018 - 01.2019
- Escorted prisoners to various locations within and outside facility, ensuring safety and security.
- Supervised inmates during daily activities to maintain order and discipline.
- Conducted inspections of cells and common areas for contraband and safety hazards.
- Performed head counts to verify presence of all inmates in designated cells.
- Inspected locks, window bars, doors, and security systems to prevent escapes.
Transportation Security Officer
Phoenix Sky Harbor International Airport
Phoenix
09.2017 - 05.2018
- Screened passengers and baggage for prohibited items using advanced scanning technology.
- Monitored security checkpoints to ensure compliance with federal regulations.
- Provided clear instructions to passengers on security procedures and requirements.
- Conducted inspections of carry-on luggage for safety compliance.
- Operated x-ray scanners to check for unauthorized materials in luggage.
- Utilized hand wands and X-ray machines for thorough screenings.
Director of Security
Universal Security Services/Four Peaks Security
Phoenix
08.2015 - 07.2017
- Supervised team of security personnel at high-stakes events and daily functions.
- Executed risk assessments to pinpoint weaknesses in security measures.
- Instructed staff on effective security awareness and incident prevention techniques.
- Analyzed existing security operations for potential improvements.
- Facilitated communication between leadership and law enforcement during investigations.
- Scrutinized surveillance camera data to uncover suspicious activity trends.
- Established employee schedules to guarantee adequate workforce levels.
- Handled disciplinary actions and terminations in response to policy infractions.
Correctional Deputy Sheriff
Geauga County Sheriff's Office
Chardon
06.1998 - 08.2015
- Maintained order among inmates and staff by enforcing facility regulations.
- Prioritized safety by escorting inmates during courtroom appearances.
- Recorded new arrestee information accurately in county systems for reliable documentation.
- Led training programs on Fire Safety, Unarmed Self Defense, and Edge Weapons.
- Optimized operations as a Field Training Officer for new Correctional Officers.
- Directed daily operations as Officer-in-Charge when Sergeant was unavailable.
- Managed monetary transactions efficiently while processing bond forms.
- Performed random cell searches and pat-downs to ensure adherence to facility rules.
Education
Associate of Arts - Basic Corrections
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ08-2018
Associate of Arts - Communication Essentials
Relias Learning Academy
Cary, NC10-2014
Associate of Applied Science - Biblical Studies
Moody Bible Institute
Chicago, IL05-2014
Skills
- Conflict resolution techniques
- Client relationship strategies
- Development of security protocols
- Enforcement of compliance standards
- Leadership in team settings
- Management of goals and performance
- Training for team effectiveness
- Effective report writing
- Problem-solving skills
- Curriculum development processes
- Team-building strategies
- Attention to detail focus
- Leadership qualities
- Customer service
- Proficient in systems and computer software
- Project management capabilities
- Accounts payable/receivable functions
- Weekly payroll and scheduling administration
- Multi-tasking proficiency
Affiliations
- Bodybuilding
- Self Defensive Training
- Bible Studies
Accomplishments
- 2018 COTA Distinguished Cadet Award
- 2021 1st Place in Light weight USA- National Bodybuilding Championships
Certification
- Attitudes at Work 9-1-2014 Relias Learning Academy
- Counter Terrorism 10-2015 Universal Protection Services
- Snake Handling and Removal Program 10-2016 Phoenix Herpetological Society
- Developing a Winning Attitude 8-2003 Ohio Peace Officer Training Commission
- Identifying Deceptive Behavior 12-13-2000 Northeast Counterdrug Training Center
- Bulletproof Mind 8-2010 Ohio Peace Officer Training Commission
- Dealing with Difficult People 5-2013 Fred Pryor Seminars
- Diversity In the Workplace 4-2015 Relias Learning Academy
- High Performing Teams 10-3-2014 Relias Learning Academy
- Management Fundamentals 9-2014 Relias Learning Academy
- Cultural Diversity 9-2014 Relias Learning Academy
- Active Shooter 6-2016 FEMA 0002377995
- Loss Prevention Detective 2015 Loss Prevention Academy
- Certified Fitness Training 3-2017 National Council for Certified Personal Trainers
Timeline
Site Account Manager/Security Lieutenant
Trident Security Services, Inc.
02.2022 - Current
Outbound Warehouse Associate
Avnet Technology Solutions
11.2021 - 01.2022
Correctional Officer
Corecivic Inc.
01.2019 - 11.2021
Correctional Officer II
Arizona Department of Corrections
05.2018 - 01.2019
Transportation Security Officer
Phoenix Sky Harbor International Airport
09.2017 - 05.2018
Director of Security
Universal Security Services/Four Peaks Security
08.2015 - 07.2017
Correctional Deputy Sheriff
Geauga County Sheriff's Office
06.1998 - 08.2015
Associate of Arts - Basic Corrections
Maricopa Community Colleges, Rio Salado Community College
Associate of Arts - Communication Essentials
Relias Learning Academy
Associate of Applied Science - Biblical Studies
Moody Bible Institute
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