Shawna D'Ambroise
Summerville,SC
Summary
Knowledgeable management professional with proven background in running successful businesses and driving growth. Leveraged strategic planning and operational excellence to achieve significant milestones. Demonstrated leadership and problem-solving skills to enhance team performance and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Owner
Alainn Lashes
01.2021 - 01.2024
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results, leading to a 75% client retention rate.
- Maintained a safe and sanitary work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Sold a profitable and successful business in 2024 to relocate to South Carolina.
Front-End Manager & Esthetician
Posh Lash
01.2018 - 01.2021
- Greeted visitors and customers upon arrival, offered assistance, and handled boutique scheduling.
- Mentored junior estheticians in advanced techniques, fostering professional development within the team.
- Enhanced client satisfaction by providing personalized lash treatments and product recommendations.
- Top performer for client recruitment, representing 50% off all new clients through handling of inquires via phone, email, social media, and the presenting at event expos.
Education
Catherine Hinds Institute of Esthetics
Woburn, MA01.2018
Skills
- Entrepreneurial personality
- Social media marketing
- Bookkeeping, Quickbooks, etc
- Vendor relationship management
- Regulatory compliance
- Verbal and written communication
Certification
- Infection Control Certificate – Barbicide
- Retention-Adhesive Chemistry & Texture Effects – Craft Lashes
- Licensed Esthetician - Massachusetts Board of Cosmetology.
Timeline
Business Owner
Alainn Lashes
01.2021 - 01.2024
Front-End Manager & Esthetician
Posh Lash
01.2018 - 01.2021
Catherine Hinds Institute of Esthetics
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