Summary
Overview
Work History
Education
Skills
Timeline
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Shawna Moore

Graniteville,WI

Summary

Reliable and punctual team member with a positive and upbeat attitude, possessing strong relationship-building abilities. Proficient in handling both human and animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking skills. Willing to help out wherever it is needed!

Overview

11
11
years of professional experience

Work History

Veterinary Receptionis

Westside Animal Hospital
05.2023 - Current
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Boosted clinic revenue with accurate billing and invoicing procedures.
  • Educated clients on parasite preventions and assisted in selecting most beneficial products for their pet's.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.
  • Managed multi-line phone system and pleasantly greeted pet patients and their caregivers.

Veterinary Assistant/Receptionist

St. Francis Animal Hospital
10.2020 - 04.2023
  • Work in high paced veterinary hospital within a team where record keeping and attention to detail is crucial.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Aided in giving treatments, vaccinations, euthanasia procedures and monitoring animal behavior
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Resolved customer problems and complaints.
  • Facilitated treatment for rehabilitation and care of sick, injured and orphaned wild animals.

Veterinary Receptionist

Carolina Forest Veterinary Hospital
08.2019 - 09.2020
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Answered owner animal health questions and advised on best care practices.
  • Managed multiple tasks and met time-sensitive deadlines.

Conservation & Science Educator

North Carolina Zoological Park
05.2017 - 08.2019
  • Educated visitors within a team and independently about importance of wildlife conservation through interactive activities, bio-facts, and live animal programming.
  • Administered "Zoofari" tours through an animal habitat while being responsible for all persons onboard bus.
  • Worked with other professional animal care staff to take care of daily needs of education program animals, rhino, giraffe, zebra, ostrich, lions, lemurs, chimpanzees and multiple species of antelope.
  • Designed and implemented pop up education programs for on and off site locations.
  • Assisted in development of educational materials on local wildlife species and their conservation needs.

Veterinary Receptionist/Assistant

The Country Veterinary Hospital
07.2018 - 09.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Performed daily husbandry tasks as well as provided care and appropriate restraint when needed, on domestic animals, for cleaning or medical procedures.

Child Care Specialist

William G. White Jr. YMCA
09.2013 - 08.2018
  • Cared for children ages 6 weeks to 10 years in nurturing and age-appropriate ways.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys each shift.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Efficiently trained and supervised new employees.

Education

BACHELOR OF arts - Liberal Studies – Humanities and Social Sciences

UNC Greensboro
Greensboro, NC
05.2019

Associate - Zoo Science Technology

Davidson County Community College
Thomasville, NC
05.2018

Associate - Photographic Technology, Commercial Photography

Randolph County Community College
Asheboro, NC
07.2016

Skills

  • Exceptional Customer Service
  • Communication & Teamwork
  • Safety, Organization & Cleanliness
  • Ability to Lift & Carry at Least 50 lbs

Timeline

Veterinary Receptionis

Westside Animal Hospital
05.2023 - Current

Veterinary Assistant/Receptionist

St. Francis Animal Hospital
10.2020 - 04.2023

Veterinary Receptionist

Carolina Forest Veterinary Hospital
08.2019 - 09.2020

Veterinary Receptionist/Assistant

The Country Veterinary Hospital
07.2018 - 09.2019

Conservation & Science Educator

North Carolina Zoological Park
05.2017 - 08.2019

Child Care Specialist

William G. White Jr. YMCA
09.2013 - 08.2018

BACHELOR OF arts - Liberal Studies – Humanities and Social Sciences

UNC Greensboro

Associate - Zoo Science Technology

Davidson County Community College

Associate - Photographic Technology, Commercial Photography

Randolph County Community College

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