Shawndrea Mccaskill
Columbia
Summary
Dynamic customer service professional with a strong work ethic and goal-oriented mindset, experienced at BCBS and Mindlance. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in CRM software and up-selling, consistently resolving inquiries and adapting to evolving client needs to drive operational success.
Overview
5
5
years of professional experience
Work History
CSA I
BCBS
02.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency.
- Trained new staff on codes and deferrals
- Learned new codes and made myself available to learn new content
CSA II
Mindlance
02.2024 - 02.2025
- Assisted customers in resolving inquiries and issues through effective communication.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Utilized CRM software to track customer interactions and ensure timely follow-ups.
- Adapted quickly to evolving procedures and product offerings to provide accurate information.
- Approved certain authorizations or provided information to nurse to approve authorization
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
Insurance Agent
Afni
03.2021 - 09.2023
- Developed strong understanding of insurance products and coverage options.
- Assisted clients in identifying appropriate insurance solutions based on individual needs.
- Processed policy applications and renewals efficiently to ensure timely coverage for clients.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Participated in training sessions to expand knowledge of industry trends and regulatory changes.
- Adapted quickly to evolving client demands, improving overall satisfaction levels through support initiatives.
Education
No Degree - Business Administration And Management
Strayer University
Columbia11-2027
Skills
- Goal oriented
- Strong work ethic
- Patience and tolerance
- Up-selling and Cross-selling
Timeline
CSA I
BCBS
02.2025 - Current
CSA II
Mindlance
02.2024 - 02.2025
Insurance Agent
Afni
03.2021 - 09.2023
No Degree - Business Administration And Management
Strayer University