Summary
Overview
Work History
Education
Skills
Timeline
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Shawndrea Mccaskill

Columbia

Summary

Dynamic customer service professional with a strong work ethic and goal-oriented mindset, experienced at BCBS and Mindlance. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in CRM software and up-selling, consistently resolving inquiries and adapting to evolving client needs to drive operational success.

Overview

5
5
years of professional experience

Work History

CSA I

BCBS
02.2025 - Current
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Collaborated with team members to streamline processes, enhancing overall operational efficiency.
  • Trained new staff on codes and deferrals
  • Learned new codes and made myself available to learn new content

CSA II

Mindlance
02.2024 - 02.2025
  • Assisted customers in resolving inquiries and issues through effective communication.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Utilized CRM software to track customer interactions and ensure timely follow-ups.
  • Adapted quickly to evolving procedures and product offerings to provide accurate information.
  • Approved certain authorizations or provided information to nurse to approve authorization
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.

Insurance Agent

Afni
03.2021 - 09.2023
  • Developed strong understanding of insurance products and coverage options.
  • Assisted clients in identifying appropriate insurance solutions based on individual needs.
  • Processed policy applications and renewals efficiently to ensure timely coverage for clients.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Participated in training sessions to expand knowledge of industry trends and regulatory changes.
  • Adapted quickly to evolving client demands, improving overall satisfaction levels through support initiatives.

Education

No Degree - Business Administration And Management

Strayer University
Columbia
11-2027

Skills

  • Goal oriented
  • Strong work ethic
  • Patience and tolerance
  • Up-selling and Cross-selling

Timeline

CSA I

BCBS
02.2025 - Current

CSA II

Mindlance
02.2024 - 02.2025

Insurance Agent

Afni
03.2021 - 09.2023

No Degree - Business Administration And Management

Strayer University

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Shawndrea Mccaskill