Shawtavia Stuckey
Ridgeland
Summary
- Experienced Personal Care Giver with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
- Articulate Care giver driven to succeed. Strategic planning and client relationship management expert.
- Talented Cashier / Personal Care Giver with a strong background in Customer service as well as assistant with people with disability needs.
- Creative professional with extensive project experience from concept to development. Talents include customer service skills, multi-task-oriented ,client focused, reliable and very strategic.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent customer service rep with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Apple
Columbia, SC
09.2021 - 12.2025
- Monitored customer feedback to identify trends and implement improvements that elevated service quality.
- Developed comprehensive responses to frequently asked questions, improving response times for customer inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Verizon
Columbia, SC
02.2019 - 07.2022
- Delivered exceptional customer experiences by actively listening and addressing inquiries in a timely manner.
- Resolved complex customer issues through effective problem-solving techniques and thorough product knowledge.
- Coordinated with cross-functional teams to streamline processes and enhance service delivery for customers.
- Cultivated strong relationships with customers, fostering loyalty and enhancing overall brand reputation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.s
- Trained new team members on best practices for customer interaction and support systems usage.
- Educated customers on products and services, empowering them to make informed purchasing decisions.
- Participated in team meetings to share insights, contributing to continuous improvement initiatives within the department.
- Managed customer accounts efficiently, ensuring accurate information was maintained across all platforms.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Personal Care Assistant
Carolina Health Care
Columbia, SC
06.2017 - 06.2018
- Monitored health and well-being of each client, including any significant health changes.
- Completed scheduled patient check-ins and progress reports for all clients.
- Recorded client status progress and challenges in logbooks and reports.
- Cleaned homes and performed light chores to ensure clients’ safety and comfort.
- Provided ongoing compassionate patient care for each client.
- Planned daily activities to allow clients a chance for light exercise.
- Built strong and trusting rapport with clients and loved ones.
- Transported clients to complete required tasks such as medical appointments and grocery shopping.
manger/ Cashier
subway
beaufort, sc
02.2012 - 06.2017
- Performed continuous evaluations of employee performance and service levels.
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Created and adjusted department schedules and individual shift assignments.
- Purchased food and supplies according to department needs.
- Interviewed, hired and trained new team members.
Personal Caregiver
Morning Star Home Healthcare
Varnville, SC
08.2007 - 04.2015
- Developed strong and trusting rapport with each client to facilitate best care possible.
- Worked to improve patient outlook and daily living through compassionate care.
- Administered all necessary medications as directed by care plan.
- Maintained a clean and well-organized environment to promote client happiness and safety.
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
- Monitored clients' progress to report necessary changes.
- Assisted disabled individuals to foster independence while still closely monitoring safety.
- Provided caring companionship to elderly and developmentally disabled patients.
- Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.
- Performed lab tests and communicated results.
- Created annual goals, objectives and budget and made recommendations to reduce costs.
- Organized and led weekly personnel meetings with 25 team members.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Sourced and implemented new performance appraisal process.
- Evaluated health education needs of patients and provided necessary training and instruction.
- Maintained patient charts and confidential files.
- Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes.
- Conducted screening, diagnostic treatment and rehabilitative and supportive services as the senior nurse on a primary health care team.
- Tested patients' blood glucose levels.
- Maintained patient privacy and confidential patient information.
- Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift.
- Worked with nurses and other clinic staff to process patients and direct them to the appropriate departments.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Simultaneously served as lead health care provider and office manager of family clinic.
- Increased unit productivity for a 29-bed surgical unit.
- Produced high-quality images for referring physicians.
- Monitored infection control procedures to ensure facility-wide health and safety.
- Completed clinical rotations in Geriatrics.
- Created system-wide communications about service excellence.
- Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
- Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.
- Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.
- Tracked and escalated compliance, care and quality issues.
- Trained 10 staff nurses to provide top-quality patient care.
- Provided primary resident care and assistance with daily living activities.
- Assisted patients with multiple chronic diagnoses including COPD and asthma.
- Sound, ethical and independent decision-making ability consistent with medical protocols.
- Improved ED administration by compiling and analyzing data and identifying areas of improvement.
- Observed strict confidentiality and safeguarded all patient-related information.
- Observed strict confidentiality and safeguarded all patient-related information.
- Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift.
- Coordinated the review, revision and creation of Operational Policies within ER Department.
- Coordinated the review, revision and creation of Operational Policies within ER Department.
- Resolved variances in accounts and reconciled with bank statements.
- Assisted physicians in focus studies on subject of prenatal care.
- Provided necessary health education training for patients.
- Expertly planned, coordinated, organized and directed all operations of the agency.
- Worked as part of team to ensure proper care of body mechanics and safety of patient.
manger /line cook
Jersey Mike's Subs
ridge, SC
02.2005 - 08.2007
- Upheld food safety standards at all times.
- Kept work areas, utensils and pans cleaned and sanitized.
- Washed, peeled, cut and measured recipe ingredients.
- Received food orders from patients and families, and explained offerings.
- Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.
- Operated check stand equipment including cash register, scanner and scale.
- Supervised 10 store associates.
- Sprayed all racked items with hot water to loosen and remove food residue.
- Broke down heavy pallet loads of cases, boxes and bags.
- Actively complied with all health department regulations and rectified issues immediately.
- Welcomed and acknowledge all guests in a friendly, service-oriented manner.
- Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.
- Ran employee development program.
- Completed shift beginning and end procedures in full.
- Assisted servers and dining room hosts and quickly responded to guests' needs.
- Maintained knowledge of current product locations.
- Discussed alternative selections with the chef for guests who had food allergies or required gluten-free options.
- Maintained safe food handling and other standards at all times.
Education
High School Diploma -
Jasper County High School
ridgeland, Sc2006
Certificate - Customer Service
Beaufort Jasper Career School
ridgeland, SC2006
Certificate - Criminal Justice
Beaufort Jasper Career School
ridgeland, SC2006
No Degree - Criminal Justice
Everest College
06.2016
Skills
- Meal planning
- Adaptable under pressure
- Behavior redirection
- Client relationship management
- Compassionate patient care
- Medication management
- First-aid and CPR
- Problem-solving
- Household organization
- Medication administration expert
- Strong clinical judgment
- Mobility assistance
- Strategic planning
- Individual instruction
- Excellent customer service
- Cleaning requirements
- Verbal communication
- Problem solving
- Employee training
- Meat slicing expertise
- Machinery maintenance
- Adaptive team player
- Inventory control familiarity
- Call center experience
- Customer relations
- Call center operations
Certification
- Sales Manager Certificate
- Sales Essentials Certificate
- ustomer service cercertification
Education and Training
USA,USA,United States
Timeline
Customer Service Representative
Apple
09.2021 - 12.2025
Customer Service Representative
Verizon
02.2019 - 07.2022
Personal Care Assistant
Carolina Health Care
06.2017 - 06.2018
manger/ Cashier
subway
02.2012 - 06.2017
Personal Caregiver
Morning Star Home Healthcare
08.2007 - 04.2015
manger /line cook
Jersey Mike's Subs
02.2005 - 08.2007
Certificate - Customer Service
Beaufort Jasper Career School
Certificate - Criminal Justice
Beaufort Jasper Career School
High School Diploma -
Jasper County High School
No Degree - Criminal Justice
Everest College