Shayla Carter
Westminster
Summary
Customer Service Representative with over 9 years of experience excels in managing high-volume customer inquiries and enhancing client satisfaction. Skilled in HIPAA compliance, cash handling, and employing strong communication tactics to resolve issues and promote company loyalty. Demonstrates a keen ability to maintain meticulous records and leverage computer proficiency to streamline operations and improve service delivery.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Ingles Markets
08.2015 - 01.2020
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Followed through with client requests to resolve problems
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Partnered with teams to enhance client satisfaction through proactive service.
Patient Transporter
Bons Secour St. Francis Hospital
01.2020 - 11.2020
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers
- Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans
- Warmly greeted patients and visitors and made each feel welcome
- Maintained confidentiality of patient data and condition at all times to safeguard health information
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport
- Comforted patients and families by offering support and encouragement
- Analyzed patients' medical conditions to identify proper mode of transport
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts
- Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
Receptionist
Lake Keowee Ford
11.2019 - 04.2020
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Kept reception area clean and neat to give visitors positive first impression
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Corresponded with clients through email, telephone or postal mail
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Received packages and mail at front desk and dispersed to correct employees
- Maintained transaction security by verifying payment cards against identification
- Managed detailed scheduling, ensuring timely and accurate appointment setups.
Call Center Agent
Clemson Eye - Eye Health America
05.2021 - 05.2024
- Consistently achieving customer satisfaction targets
- Demonstrating strong communication and problem-solving
- Enhancing customer experience through empathetic service
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Maintain meticulous records of client interactions to enhance service delivery
- Eagerly assist clients with eye health concerns, promoting preventive care measures.
Education
High School Diploma -
Pickens High School
Pickens, SC05.2017
Skills
- Scheduling (Experienced)
- Cleaning (Experienced)
- Infection Control (Skillful)
- Patient Contact (Expert)
- HIPAA Compliance (Expert)
- Equipment Disinfection (Experienced)
- Safety protocols (Experienced)
- MS Office (Experienced)
- Excellent work ethic (Expert)
- Responsible (Experienced)
- Computer proficiency (Experienced)
- Effective Multitasking (Expert)
- Customer service (Expert)
- Verbal communication (Experienced)
- Written communication (Experienced)
- Cash Handling (Expert)
- Friendly (Expert)
- Team Player (Expert)
- Resourceful nature (Expert)
- Customer communications
- Payment processing
- Appointment setting
- Data entry
- Problem-solving skills
- Documentation and reporting
- Issue resolution
- Account updating
Timeline
Call Center Agent
Clemson Eye - Eye Health America
05.2021 - 05.2024
Patient Transporter
Bons Secour St. Francis Hospital
01.2020 - 11.2020
Receptionist
Lake Keowee Ford
11.2019 - 04.2020
Customer Service Manager
Ingles Markets
08.2015 - 01.2020
High School Diploma -
Pickens High School
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