Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheena Henson

Gaffney,SC

Summary

Energetic and self-motivated manager with over 15 years of experience in managing Operations, Retail and Food Service. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and positive guest experiences.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, inventory management, team leadership, and ability to handle multiple tasks simultaneously.

Overview

17
17
years of professional experience
1
1
Certification

Work History

QSR Manager

Circle K
10.2022 - Current
  • Monitored restaurant performance, identified areas of improvement, and developed strategies to increase sales.
  • Ensured compliance with all local health codes and safety regulations.
  • Conducted regular inventory checks to maintain optimal stock levels.
  • Managed customer complaints by providing timely resolutions.
  • Recruited, trained, supervised, evaluated, coached, and mentored employees.
  • Scheduled shifts for employees based on business needs and budgetary constraints.
  • Enforced company policies among staff members while maintaining a positive work environment.
  • Performed daily inspections of kitchen equipment and facilities ensuring cleanliness.
  • Reconciled daily transactions, balanced cash registers, make deposit and process daily paperwork.
  • Order and receive trucks while keeping track of inventory numbers to avoid out of dates to control food cost.

Machine Operator

Clear Water Paper
01.2021 - 10.2022
  • Maintained daily logs of machine operations and reported any mechanical or safety issues to supervisor.
  • Conducted pre-operation checklists on all assigned machines prior to use each day.
  • Monitored operation of equipment to ensure proper functioning in accordance with safety regulations.
  • Conducted regular inspections of work area for hazardous conditions that could impact safe operation of equipment.
  • Performed routine cleaning tasks on assigned equipment before returning it back into service.
  • Kept records of material or equipment usage and completed entries in production logs.
  • Followed proper lockout and tagout procedures before servicing or repairing equipment.

Operations Manager

Simple Storage and Uhaul LLC
02.2014 - 12.2020
  • Managed 9 different properties in Gaffney and Spartanburg areas.
  • Enter all paperwork in a timely manner for units going into auction status. Running ads in newspaper and certified mailing letters.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports for each property.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business. Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Collected deposits or payments and arranged for billing and invoices
  • Assisted customers with selecting the most suitable pieces of rented equipment for their needs.
  • Ensured that all returned rental items were checked for damage or missing components before being restocked into inventory.
  • Monitored storage system performance to ensure optimal operation. Trained staff members on proper use of the storage systems as well as applicable laws and regulations concerning data privacy.
  • Created and enforced policies and procedures for entire logistics team.
  • Manage all insurance claims with storage units and uhaul equipment.

Store Manager

Kangaroo Express
02.2009 - 02.2014
  • Recruited, trained, supervised, evaluated, coached, and mentored employees for my entire district including Store managers and Assistants.
  • Scheduled shifts for employees based on business needs and budgetary constraints.
  • Enforced company policies among staff members while maintaining a positive work environment.
  • Process daily paperwork and made daily deposits to the bank.
  • Ordered Trucks and put away trucks when they arrived within the 4-hour window.
  • Developed strong customer relationships to encourage repeat business.
  • Oversaw daily store operations, ensuring compliance with company standards and policies.
  • Led team meetings to communicate objectives, share feedback, and foster a collaborative work environment.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.

Education

High School Diploma -

Isothermal Community College
Spindale, NC
05.2005

Skills

  • Customer Service
  • Sanitation standards
  • organization
  • Teachable
  • Staff Motivation
  • Operational efficiency
  • Attention to detail
  • Multitasking Abilities

Certification

Servsafe

Timeline

QSR Manager

Circle K
10.2022 - Current

Machine Operator

Clear Water Paper
01.2021 - 10.2022

Operations Manager

Simple Storage and Uhaul LLC
02.2014 - 12.2020

Store Manager

Kangaroo Express
02.2009 - 02.2014

High School Diploma -

Isothermal Community College

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Sheena Henson